Tier 1 Help Desk / Onsite / Grand Prairie TX

Tier 1 Help Desk / Onsite / Grand Prairie TX Grand Prairie, Texas **Onsite** Contract $15/hr - $20/hr This is a Contract-to-Hire Support Technician opportunity located onsite in Grand Prairie, TX with a nationally recognized installation services organization supporting major retailers and manufacturing companies across the U.S. The role focuses on Tier 1 and Tier 2 technical support across Windows, Mac, Active Directory, Office 365, hardware, and mobile environments. This is an onsite, contract-to-hire position offering long-term stability and growth potential within a fast-paced operational environment. The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It's a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position. If you're looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it. **Required Skills & Experience** · High School Diploma or equivalent preferred · Customer service experience in a call center or high-volume environment · Help desk or technical support experience · Experience troubleshooting Office 365 applications · Ability to install and troubleshoot software and hardware · Experience supporting Windows and Mac operating systems · Working knowledge of Microsoft Office products **Desired Skills & Experience** · Microsoft O365 or Azure certifications · Strong written and verbal communication skills · Experience with mobile application support · Ability to work effectively in a team environment **What You Will Be Doing** **Tech Breakdown** · 35% Windows & Mac OS Support · 25% Office 365 & Microsoft Applications · 20% Hardware & Software Troubleshooting · 10% Active Directory · 10% Mobile & Browser Support **Daily Responsibilities** · 70% Hands On · 0% Management Duties · 30% Team Collaboration **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance. **Specialization:** + Customer Support / Call Center / Client

Created: 2026-04-02