Associate SOC Operations Support Analyst

The Associate SOC Operations Support Analyst provides front line operational and technical support for SkyPro supported devices, applications, and hardware within an SOC or operations support environment. This role supports field users, assists with incidents and service requests, and partners with senior analysts and vendors to ensure reliable operational support. Key Responsibilities " Provide first level support for mobile devices (iOS), kiosks, and operational applications " Serve as an initial point of contact for incidents and service requests " Troubleshoot basic device, application, and connectivity issues " Assist with device provisioning, swaps, and lifecycle support " Log, track, and escalate incidents following SOC processes and SLAs " Coordinate with internal teams and external vendors for issue resolution " Monitor operational queues and dashboards to identify trends or recurring issues " Document resolutions and support procedures " Support deployments, refresh activities, and operational changes Quals-- " 1 3 years of experience in technical support, SOC, NOC, or help desk roles " Experience supporting enterprise devices or hardware " Familiarity with iOS devices in a managed environment " Strong customer service and communication skills " Experience using ticketing systems (e.g., ServiceNow) Preferred / Nice to Have " Basic knowledge of BI tools or dashboards (e.g., Power BI, Tableau, or similar) " Experience viewing or interpreting operational dashboards or reports " Exposure to MDM tools, operational systems, or vendor coordination Skills " Operational and technical support " Device and hardware troubleshooting " Incident intake and escalation " Documentation and communication " Time management and prioritization All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@.

Created: 2026-04-02