Cloister Housekeeping Supervisor

SummaryThe ideal candidate trains and supervises Room & House Attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards. Visually inspects rooms/suites.Essential FunctionsJob duties include, although are not limited to:Inspect rooms, complete reports, verify status reports.Report clean suites to hotel front desk and or load into automated property management systems.Check rooms inventory, assign rooms to room/suite attendants.Monitor payroll reports and work schedules.Monitor lost and found program.Ensure stock rooms and carts are maintained with proper supplies.Supportive FunctionsProvide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.Promote team member loyalty and empowerment.Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.Quarterly linen inventory. Internal RelationshipsReports to the Director of Housekeeping, Assistant Director of Housekeeping & Housekeeping ManagerExternal Relationships Has regular contact with Guests and other Housekeeping Associates. QualificationsRead, write and speak English fluently. Knowledge of other languages, especially Spanish is a plus.Knowledge of inventories, scheduling and productivity.High school math level required.Ability to communicate effectively with the public and other team members verbally and in written form.Ability to inspect multiple rooms per day.Ability to clean rooms, when needed.Physically able to move and / or operate large objects, such as: room attendant's carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations.Knowledge of and ability to operate computer.Education/Experience RequirementsHigh School graduate or equivalent preferred.1-2 years housekeeping supervisory experience in hotel preferred. 4 or more year's hotel housekeeping experience.Physical RequirementsLifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Created: 2026-04-02