Ancillary Claims Adjuster

Job Title: Ancillary Claims AdjusterDepartment: Claims AdministrationPay Grade: Choose Pay GradeOvertime Eligibility: Non-ExemptDate:November, 2025Job Summary:The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.Minimum Qualifications:EducationHigh School diploma or equivalency Experience1 to 2 years of Claims processing or call center experienceLicensure, Certification, and/or RegistrationCurrent or previous ASE Certification preferredSupervision Exercised☐ Direct ☒ Indirect ☐ N/ATypical Positions SupervisedN/A Primary Job FunctionsVerify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.Verify repair costs are performed within industry standards.Verify repair information to determine if coverage was within the limits of the service contract.Interface with customers, agents, dealers to complete all investigations of claims.Complete a fair settlement of the claim.Contribute to team effort by accomplishing related results as needed.Verify claims are processed following the policy and procedure established by Smart Autocare Periodic Job FunctionsParticipate in any projects, reports, documentation, tasks or objectives assignedSkills & Competencies RequiredSpanish fluency/Bilingual a plusParts and Labor Guide familiarity.Intermediate knowledge of Windows-based computer programs.Exceptional customer service and communication skills.Ability to read, analyze and interpret general business correspondence or technical procedures.Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists

Created: 2026-04-02