Technical Writer - Hybrid - Norcross, GA

****Applicants must be authorized to work for ANY employer in the U.S.We are unable to sponsor or take over sponsorship of an employment Visa at this time. No agencies please.This hybrid role requires on-site presence at the Norcross HQ twice per week.Do you have an unparalleled acumen to research, write, edit and proofread complex data? Can you create, maintain and update manuals, training procedures, specifications and presentations like a boss?USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.We are hiring a Technical Writer to interact cross-functionally with developers, management, and customer operations/support to produce/create top quality and clear documentation. The ideal candidate will have the ability to use and understand complex contact center software products and create flowcharts, user and reference manuals as required.Duties:Capture business, functional and technical requirements form customers and internal Business AnalystsDevelop and maintain a library of technical documentation, specifications, and operations guidesCreating Visio and Microsoft Word documents of business requirements, process flows, and automated call flowsTranslates technical information into clear, readable documents to be used by technical and non-technical personnelProofreads and performs difficult and/or complex writing and editorial functions, including formatting and style sheet verification, copy editing, rewriting, revising, writing, proofreading, and production planning.Ensures consistency, clarity, and quality in and across all types of documentationReviews content of technical documentation for qualityBasic Qualifications:Bachelor's degree (English, Technical Communication preferred)5+ Years' experience in technical writing and editingAttention to detail with excellent oral and written communication skills5+ years' experience Microsoft Visio (or LucidChart), Microsoft Word, Microsoft ExcelAbility to manage multiple projects that are relatively complex in scope and demonstrate effective time-management skills to comply with project deadlinesPreferred Qualifications:Experience in documentation of complex systems, preferably computer technology, IVR and/or contact center technology-relatedAbility to recommend formats responsive to technical and customer requirementsExhibits strong interpersonal skillsExhibits a strong understanding of processes, format, style and toolsExhibits superior knowledge of grammar, spelling, and punctuationJob Benefits:Competitive compensation programOutstanding benefits package (including medical, dental, vision and life insurance)401(k) planExcellent holiday/vacation plansEmployee Referral Bonus ProgramAnnual performance-based bonusOngoing training opportunitiesVisible, exciting work supporting the sales of cutting edge technology and workflow solutionsCompany DescriptionUnited States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 37 year history of providing carrier grade telecom solutions. From USAN's initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN's multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world's largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability-greater than 99.999% in each year of operation.For more information, please visit us at

Created: 2026-04-02