Technical Service Representative

Be the Hands-On Expert Keeping Office Technology RunningAre you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running-and customers happy.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This Role Is All About Hardware-You'll:Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machinesPerform preventative maintenance and part replacementsSet up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)Provide basic training to end users on hardware functionsWork independently in the field, while staying connected with your service teamKeep detailed service records and submit mileage, payroll, and call reportsMaintain a clean and professional appearance (yourself and your company vehicle)Why You'll Love It:You're not stuck at a desk-you're out solving real problems hands-onEvery day is different, with new challenges and new customersYou'll get training and support to keep learning and advancingYou're part of a team that values craftsmanship, service, and reliabilityWork EnvironmentThis role primarily operates in a professional office setting, where you'll regularly use standard office equipment such as computers, phones, printers, copiers, and fax machines. However, as a field-based technician, you'll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments. These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.Physical DemandsMust be able to drive long distances to service a device.Must be able to carry a tool bag weighing up to 30lbs.Must be able to lift to 100lbs to assemble some device components.Must be able to move equipment (machines typically have casters) to access components.Position Type/Expected Hours of WorkFull Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.Special circumstances may require the need to work late or on a weekend.Occasional travel on weekends for manufacturer training.TravelDaily travel between customer locations.Occasional travel to attend training or team meetings.Required Education and ExperienceHigh school diploma or equivalent.Preferred Education and ExperienceTwo-year technical degree.Prior electrical/mechanical/computer experience.AAP/EEO StatementRJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Other DutiesPlease note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-04-02