Resort Operations Manager

DescriptionRESORT OPERATIONS MANAGERThe Resort Operations Manager oversees the daily operations of the Front Office, Housekeeping, Lake and Lodge departments. This role provides direct leadership to department managers, ensuring alignment, service excellence, and operational efficiency throughout the resort. Reporting to the General Manager, the Resort Operations Manager is responsible for driving performance, enhancing the guest experience, and maintaining accountability to resort standards.THE DUTIES OF THE OPERATIONS MANAGER INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:Oversee daily resort operations across Front Office, Housekeeping, Lake and Lodge to ensure seamless guest experiences and operational excellence.Oversee all aspects of membership operations for the Lake and Lodge areas, including member relations, retention, and growth initiatives; ensure a seamless and engaging experience that fosters loyalty and satisfaction across all membership types.Develop and implement community engagement and communication strategiesthat strengthen member connections, promote participation in programs and events, and enhance the property's presence and reputation within the local and regional community.Provide direct leadership, direction, and accountability to department managers to ensure effective execution of service standards, cleanliness expectations, and facility operations.Drive cross-department collaboration to promote efficiency, clear communication, and operational alignment.Address escalated guest concerns and ensure timely, effective resolution to protect the guest experience.Lead and develop department managers, fostering a culture of accountability, engagement, and continuous improvement.Monitor operational performance metrics, labor management, and service standards, identifying opportunities for improvement as needed.Ensure compliance with resort policies, procedures, safety regulations, and brand standards.Facilitate regular operational meetings to review performance results, guest feedback, and improvement initiatives.Perform other duties and responsibilities as assigned based on the needs of the business.RequirementsDemonstrated leadership experience in hotel or resort operations, with a strong understanding of multi-department oversight.Proven ability to lead and develop managers while fostering accountability and high performance.Strong business acumen, including labor management and operational performance analysis.Excellent communication skills, with the ability to engage effectively with guests, team members, and senior leadership.Sound judgment and decision-making ability in fast-paced, high-pressure environments.Strong interpersonal and relationship-building skills across diverse teams.Highly organized with the ability to manage multiple priorities and adapt to changing business needs.Proactive problem-solver with a solutions-oriented mindset.Professional presence and the ability to represent the resort with confidence and integrity.Able to stand, walk, and sit up to 10 hours in a single day.Able to lift to 50 lbs.Occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl; talk or hear, taste, smell.EXPECTED HOURS OF WORK:Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts. Position requires working from property location.In addition to working holidays and weekends as business demands, salaried managers are often expected to work up to or more than 50 hours per week with the opportunity to work less hours during slower time periods or as defined by your direct report.

Created: 2026-04-02