ON SITE - Kissimmee , FL - Hospitality IT Support ...

Job DescriptionWe are seeking a dedicated GSOC Analyst Level 1 to join our team at Intras Cloud Service (ICS). The successful candidate will provide first-level technical support, troubleshooting, and analysis to ensure seamless IT operations for our customers. This role requires a proactive approach, excellent communication skills, and the ability to function effectively in a fast-paced environment.Key Responsibilities:• User Support: Assist users with a variety of issues, including software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.• Ticket Management: Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.• Problem-Solving & Collaboration: Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.• Infrastructure Administration & Monitoring: Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours. Perform scheduled server/network patching and optimize hardware resources for efficient operations.• Leadership Interaction: Work with ICS leadership and team members to ensure the quality and efficiency of IT services.• Additional Duties: Take on additional responsibilities as assigned.RequirementsMandatory Requirements:Education & Experience:• Associate's degree or higher in Computer Science, Internet Technology, or related fields, OR 4-5 years of relevant IT support experience.Technical Skills:• Proficient in technologies such as Windows 10/11, macOS, Microsoft Office Suite, and Office 365.• Ability to lift and move equipment or materials weighing up to 25 pounds as needed.• Ability to troubleshoot physical network wiring issues and effectively resolve connectivity problems. Proficient in terminating and testing network cabling, including RJ45 connectors and patch panels.Soft Skills:• Ability to multitask and maintain effective communication.• Excellent organizational skills and attention to detail.• Strong problem analysis and solving capabilities.• Self-starter with dependability and accuracy in task completion.• Ability to thrive in a fast-paced environment.• Excellent presence and professional demeanor.Preferred Qualifications (Non-Mandatory):• IT certifications such as A+, Network+, Security+, ITIL, or MCP.• Familiarity with remote support and management tools.• Knowledge of on-premises and/or cloud-based backup/recovery tools.• Experience working in the hospitality industry.BenefitsAt ICS, we are committed to innovation, collaboration, and continuous improvement. By joining our team, you'll have the opportunity to work with cutting-edge technologies, develop your skills, and contribute to the success of our global clients. If you are passionate about IT support and ready to take on a dynamic role in a supportive environment, we encourage you to apply! Intras Cloud Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as established by law.

Created: 2026-04-02