Patient Services Manager

Job Type Full-timeDescriptionIllinois Bone & Joint Institute Rehab Services is excited to announce a Patient Services Manager opportunity at our Rosemont Rehab Services located within the Rosemont Ice Arena. In addition to the partnership with the Chicago Wolves, this site provides performance training for teams and individuals through HPI, IBJI's Health Performance Institute. This position also provides administrative oversight for the Mount Prospect rehab services location.Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 40 locations throughout Illinois and Indiana. More than 140 board-certified and fellowship-trained physicians and surgeons treat children and adults, with expertise in every orthopedic specialty.BenefitsWe offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage.SummaryThe Patient Services Manager position is responsible for the overall daily front desk operations and supervision and development of administrative staff. The Patient Services Manager maintains a positive, professional, and team-oriented front desk environment. This role is accountable for front desk staff operational performance and stability. The Patient Services Manager exemplifies professionalism, sound judgment, operational expertise and customer service excellence in accordance with company core values and standards.ResponsibilitiesReview of the analytics platform, provider schedules, and patient accounts weeklyEnsure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the ManagerEnsure that Front Desk team members are proficient in all front desk best practice operations as detailed in their respective Job DescriptionSupervise and coach Front Desk team members to meet administrative metrics relative to visit capacity, collections, and new referral follow throughServe as administrative lead when issues require escalation/direction for resolutionMeet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weeklyDevelop relationship with the local Physician AdministratorManage the Performance Appraisal cycle of support staffManage staff time off and coverage optionsConduct on-site interviews of new hire support staff (as applicable)Manage all tasks as assigned on New Hire, Transfer and Termination processesAttend monthly management meetings and conference calls as requiredCommunicate effectively with company staff and utilize/navigate company resources appropriatelyParticipate as needed in special projects or other clinic coverage as requestedAssist in maintaining a clean and safe work environmentAll other duties as assignedRequirementsCompetenciesLeadershipInitiativeCommunication ProficiencyRelationship Building/Team BuildingCritical Thinking and Problem SolvingOrganizational SkillsTechnical Proficiency in practice management and physician/Rehab specific electronic health record software systemsWork EnvironmentFlexible to work opening and closing shifts, or any shift as determined by clinic needsFast paced professional office settingRoutine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machinesTravel required for meetings or coverage=Education and Experience RequirementsBachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)Displays professional and effective writing and verbal communication skillsVersed in technical skills such as EMR software; Practice Management software; Windows; MS Office; Email access; internet navigationTyping speed minimum 40 words per minutePhysical RequirementsAbility to lift a maximum of 20 pounds to waist heightAbility to be standing and sitting on a Frequent basis during the dayAbility to work on a computer on a Frequent basis during the dayThis description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Created: 2026-04-02