Guest Services Representative | Part-Time | CFG Bank ...

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewOur Guest Services Representative is responsible for providing an exceptional level of world-class service to all premium guests, clients, and partners at all events. Including, but not limited to, major concerts, family shows, and smaller, private events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset.This role pays an hourly rate of $20.00Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matchingThis position will remain open until May 1, 2026.ResponsibilitiesEssential Duties: Provide consistent, world-class hospitality throughout all premium spacesConduct pre-event walk throughs of premium spaces to ensure expectations are met for premium membersProactively welcome and assist guestsIdentify opportunities to create memorable experiences and lasting relationships with membersUnderstand, retain, and communicate safety and security measures Display professional demeanor including positive body language and effective communicationWorks to resolve guests' compliments and concerns in accordance with the arena's policies and proceduresManage lines and provide directions to premium locations and other arena amenitiesPerform thorough ticket checks, scans, and access for valid entrance into premium spacesMaintain clear portals, aisles, and access paths for guests, staff, and emergency servicesAssist guests with reasonable requests for accommodations, including but not limited to wheelchair escort servicesCollaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfactionReports any suspicious activity to supervisors and/or managementComplete and submit related paperwork, as necessaryOther duties as assignedFrequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of timeQualificationsRequired Experience:At least two (2) years prior experience within a hospitality, sports, entertainment, or related fieldExperience in a high-profile customer service-based industry is preferred70% event availability commitmentDemonstrated ability to follow instructions and work in a fast-paced environmentMust have strong verbal and written communication skillsComfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalismProactive self-starter and able to work collaborativelyWorking Conditions:Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.Extensive time spent with moderate to loud noises.Fluctuating temperatures to include hot and cold conditions - external and internal facility exposureExposure to flashing lightsFrequent bending, standing for long periods of time, extensive walking through the building.Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours.Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.

Created: 2026-04-02