Business Analyst

DHHS Information System and Technology (IS&T) is seeking to hire a Business Analyst (BA) to perform business process analysis, process modeling, functional design, and documents solution recommendations. The BA will provide systems support for automated business applications by serving as a liaison between the business end users and applications developers. This role is a member of a cross-functional delivery team and may at times be asked to support testing, solutioning, technical design or other functions as the team identifies needs. The BA in this role will role model analyst best practices, provide input into process changes and standards, and provide coaching and mentoring to other BAs as directed by leadership.Responsibilities:Collaborate with delivery team members to deliver quality outcomes to business partnersComplete discovery to determine business needs and requirementsConduct business analysis to recommend technical solutionsClearly document business user requirements and functional needsConsult with management on system principles and best practicesDocument existing business processes and proposed modified business processes.Document appropriate business rules, policies, and standardsCommunicate effectively with both business partners and technical team about the business requirements and development of solutionsProvide technical instruction/assistance on how to use automated applications.Investigates reported system malfunctions and document findings.Provide training to end users.Acts as applications developers' primary point of contact to answer (or follow-up on) workflow and design related questions and issues.Analyzes business system operation/function solutions for feasibility.Documents business system operation/functions and proposed changes/modifications.Participates in system analysis and design.Builds data test files.Performs system testing.Supports business UAT effortsSet and implement industry best practices with other BAs on the teamCoordinate with leadership on performance evaluationsCoach and mentor other BAsQualifications:System design and analysisNeeds assessment techniquesQuality service standardsSpecification development and writingProcess modeling and diagraming techniquesRequirements elicitationFacilitation to solve problemsConveying users perspective to technical people in technical language and technical perspective to users in non-technical language;Using logic and analysis to identify the strengths and weaknesses of different approachesConducting tests to determine whether equipment, software, or procedures are operating as expectedReorganizing information to get a better approach to problems or tasks.Ability to communicate information to others, orally and in writing

Created: 2026-04-02