PBX Operator (PRN)

DESCRIPTION OF POSITION: * The PBX Operator operates multi-position switchboard to relay incoming and outgoing calls. Performs miscellaneous communications and clerical duties. Operates radios, beeping and paging systems. Operates mutual aid radio and monitors emergency codes. SUPERVISION: Reports directly to the PBX Supervisor RESPONSIBILITIES AND DUTIES: * Answers all incoming calls and relays to proper stations. * Direct callers in need of language line assistance. * Monitor generator, fire and medical gas panels for trouble and report to maintenance/ security. * Answers questions of callers according to hospital policies and regulations. * Monitor Metasys system for alarms and alerts. Notify proper department. * Routes call to proper departments, personnel and patient rooms. * Pages authorized personnel over intercom system. * Makes necessary announcements regarding visiting hours and other notifications (announces Codes). * Acts as information center for visitors and outside callers when auxiliary workers are off duty. * Responsible for documenting necessary information regarding LCMHS Emergency Codes. * Pages and/or calls personnel on call during off hours for other hospital staff. * Monitors arrivals of incoming helicopters. * Logs and notifies repair representatives of phone problems. * Understands and uses AT&T telephone console and hand set/head set features, and is able to communicate the same. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. EDUCATION AND WORK EXPERIENCE * High school diploma or equivalent. * Basic computer skills. * Capable of clear and succinct verbal and written communications. * Possess a high level of patience and tenacity. * Capable of rapid problem identification and resolution. * Effective communication skills, solid team player and a commitment to providing excellent patient service and professionalism. Physical Demands/Work Environment * Work requires a variety of physical activities including standing and walking for long periods of time, bending, stooping, and lifting. * The work environment may be physically confining. * Visual acuity is required for a variety of specific activities. * Must have normal hearing or utilize adaptive hearing technology devices that allows true focus on the speaker or subject and or for use of avoiding distractions or background noises. * Ability to do shift work as required. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience Memorial is more than a slogan, its the care we provide our patients and its the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Created: 2026-04-02