Field Tech II

We are seeking a **Field Service Technician II** to provide onsite technical support for a national home improvement retail client. This role requires a highly motivated technician who can troubleshoot IT and data-related issues while delivering exceptional customer service. The ideal candidate will be a self-starter with strong communication skills and the ability to work independently while maintaining a professional presence at client locations. **Location:** New Jersey City NJ **Travel:** Daily travel within a **50-125 mile radius** (Company fleet vehicle provided) **Responsibilities** **:** + Provide onsite technical support for **retail IT infrastructure and equipment** + Troubleshoot and resolve issues related to **POS systems, PCs, printers, thin clients, access points, servers, and network switches** + Track and monitor incidents while documenting solutions in the ticketing system + Install, configure, and replace IT equipment as required + Provide **triage, troubleshooting, and resolution** within the defined client scope + Support **copper and fiber cabling installations** and basic termination + Clearly communicate technical issues to non-technical users + Maintain strong client relationships and deliver excellent customer service + Work with remote support teams to resolve escalated issues + Occasionally work at heights up to **20-25 feet** (training provided) + Ensure all cases and tickets are **documented and closed daily** **Skills & Qualifications:** + **1+ year of IT technical support experience** + Experience supporting **Windows operating systems** (macOS or Linux/Unix knowledge is a plus) + Familiarity with **POS systems, PCs, printers, thin clients, and network equipment** + Basic understanding of **network troubleshooting and cabling** + Strong **problem-solving and troubleshooting skills** + Excellent **communication and customer service skills** + **Valid driver's license required** + Ability to **lift up to 25 lbs** **Wage Range** **:** The hourly rate for this position is between **$17.00 - $24.00** per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** **:** The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. (The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. **Work Authorization:** Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. **Arizona Applicants** : **TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.** **California Residents** : **PLEASE REVIEW THE** CALIFORNIA CONSUMER PRIVACY ACT NOTICE (**.**   **_We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance._** **Maryland Applicants** : **UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.** **Massachusetts Applicants** **: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.** **Rhode Island Applicants** : **THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.** CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Created: 2026-04-02