Salesforce Business Analyst

Job Title: Salesforce Business Analyst (Hybrid) Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Only considering candidates residing in the Atlanta, Georgia areaLocation: US-GA-Atlanta (Sandy Springs)FLSA: ExemptJob Overview:As a Business Analyst, you will play a pivotal role in the development and optimization of Salesforce-driven business processes and solutions. This role focuses on collecting, analyzing, and documenting business requirements to support the design and implementation of scalable workflows and features within Salesforce.Key Responsibilities:Collaborate with stakeholders to gather and document business requirements for Salesforce-based process enhancements and new feature developmentAnalyze existing workflows and identify opportunities for automation and optimization within SalesforceTranslate business needs into clear, actionable user stories and functional specifications for Salesforce configuration and developmentAct as a Salesforce subject matter expert (SME) for internal and external stakeholdersParticipate in defect resolution related to Salesforce data, workflows, and integrationsSupport testing efforts including UAT, scenario creation, and quality assurance for Salesforce enhancementsPartner with reporting and analytics teams to define and maintain Salesforce dashboards and reportsMonitor and communicate key Salesforce metrics and KPIsMaintain documentation related to Salesforce process design, configuration, and lifecycle managementProvide regular updates and communications to stakeholders regarding Salesforce project status and outcomesBuild strong relationships with internal teams and external partners to ensure successful Salesforce adoption and usageJob Requirements:BA/BS in Business, Communications, Information Systems, or related field.2+ years of experience in Salesforce business analysis, product management, or project management.Proven experience gathering and documenting business requirements for Salesforce implementations.Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, custom objects, flows, etc.).Experience working in complex matrix organizations and cross-functional teams.Excellent analytical, critical thinking, and problem-solving skills.Proficiency in data analysis and visualization tools (e.g., Looker, Power BI).Superior presentation and communication skills.Ability to work independently and manage multiple Salesforce-related projects in a fast-paced environment.Experience with process documentation and Agile methodologies.Proficiency in MS Office (Word, Excel, PowerPoint).Salesforce certifications (e.g., Salesforce Business Analyst, Administrator) are a plus.Must be authorized to work in the U.S. and able to pass a background check.Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending AccountHealth Savings Account 401(k) Plan with Company MatchCompany-paid Short-Term and Long-Term DisabilityCompany-paid Life InsurancePaid Holidays and VacationEmployee Referral ProgramEmployee Assistance ProgramWellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentAnd More! Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Created: 2026-04-02