Loss Mitigation Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a SPOC/Loss Mitigation opportunity with a large mortgage servicing and financial Institution. The SPOC/Loss Mitigation is responsible for below specific duties. Your specific duties will include: Serve as the Single Point of Contact (SPOC) for delinquent or high-value mortgage accounts. Maintain consistent borrower communication and provide guidance on available loss mitigation options. Contact borrowers to negotiate and implement loss mitigation solutions (loan modifications, short sales, deeds in lieu). Assist borrowers with account inquiries, payment options, and loan status updates. Manage inbound and outbound calls while delivering high-quality customer service. Evaluate borrower financial situations and recommend appropriate loss mitigation solutions. Coordinate with internal departments including loss mitigation, escrow, and collections teams. Handle complex cases including bankruptcy accounts, liquidation outcomes, and specialty borrower situations. Required qualifications for the position include:    High school diploma or GED required. 2+ years of experience in mortgage servicing, loss mitigation, collections, or customer support. Experience handling borrower communications and delinquent mortgage accounts. Strong customer service, negotiation, and problem-solving skills. Working knowledge of Microsoft Office (Word, Excel, Outlook). Required qualifications for the position include:  Associate’s degree from an accredited two-year college. Prior experience as a SPOC or Loss Mitigation Specialist in mortgage servicing. Experience with mortgage servicing systems such as MSP, Black Knight/LPS, or Sagent. Pay Rate: $26.50 per hour Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan. Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today! Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail  or call 972.514.1515. #Workwayjobs #CoppellTexas #Mortgage #SPOC #DirectHire

Created: 2026-04-02