University Grad | Customer Experience Agent

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the RoleRamp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers - and direct line of contact when something goes wrong. This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers.We're a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and empathy in every interaction. Here, ownership means more than answering calls; it's about driving customer issues forward until they're resolved, partnering with product, engineering, and other teams to make sure nothing slips through the cracks.Ramp is scaling quickly, which means change is constant. We lean into AI, automation, and evolving workflows to keep up the pace and we're looking for people who are excited to grow alongside that change. The best CX Agents at Ramp combine startup energy with accountability: they move fast, adapt easily, and take pride in holding themselves to measurable results.If you thrive in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S., this role is for you.What You'll DoServe as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chatTroubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinkingDeliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environmentTake ownership of escalations, ensuring tickets move forward through the appropriate internal teamsAdapt quickly to new tools, product releases, and process changes, including AI-powered workflowsMeet and exceed key performance standards, including CSAT, QA, and speed-of-service metricsContribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scaleWhat You NeedComfort and confidence on the phone as your primary support channelAbility to work evenings, weekends, and some holidaysStrong customer focus with empathy under pressureExcellent verbal and written communicationAbility to quickly learn Ramp's platform and apply product knowledgeStrong analytical and problem-solving skillsPersistence in driving issues to resolution with internal teamsHigh reliability and professionalism in live support environmentsComfort working toward performance metrics in a results-driven roleNice to HavesFamiliarity with AI-powered tools or workflow automation in customer supportComfort working in a high-growth or startup environment where processes evolve quicklyExperience with Zendesk or other customer support platformsFor candidates located in NYC or SF, the pay range for this role is $48,000-$70,000. For candidates located in all other locations, the pay range for this role is $48,000-$65,000.Benefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $10,000 per year)Parental LeaveUnlimited AI token usagePet insuranceCentralized home-office equipment ordering for all employeesHealth and Wellness stipendIn-office perks: lunch, snacks, drinks, and moreBudget for intra-office travelRelocation support to NYC or SF (as needed)Referral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice

Created: 2026-04-02