ServiceNow Developer/Dashboard Lead

DHS Suitability Required About ARETUMAretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.Job SummaryAretum is seeking a skilled ServiceNow Developer to support stakeholders by leading ServiceNow development, dashboard creation, portfolio governance reporting, and migration efforts (including Jira to ServiceNow), while integrating data across tools and managing IT service workflows.Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. ResponsibilitiesProvide development capabilities to support ServiceNow organizational milestones, dashboards, and processesMigrate project instance from Jira to ServiceNowCreates and maintains Executive, Annual Operating Plan (AOP), and Internal Milestone dashboardsCreates/maintains portfolio governance reporting and processesGenerate reports for review and planning eventsManages the upload and updates process of activities and milestones in ServiceNowIntegrate reporting data with other tools/systemDevelops and maintains backlog of solutions prioritized by the client and develops workflows within ServiceNowOversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the ServiceNow applicationDevelop, review, and align ServiceNow documentation (playbooks, internal and external user guides, testing materials, etc.) with ServiceNow processes to ensure usability and understanding for all customer segmentsManage continuous improvement (testing) of service processes within the ServiceNow application regularlyRequirementsDHS Suitability/preferably with CISABS and 7-10 years of experience in a relevant field such as Business Management, Communications, Organizational Management, Computer Science, Engineering, etc.Background as a ServiceNow Developer developing and maintaining workflowsExperience generating reports out of a ServiceNow platformProficiency in managing the upload and updates process of activities and milestones in ServiceNowPreferred QualificationsFamiliarity with Jira with the ability to take data from Jira instance and port to a ServiceNow platformComfort level working with dashboarding tools in applications like Power BI/Tableau and placement of dashboard information in a SharePoint settingTravel RequirementThis is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.EEO Statement Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience. If you require reasonable accommodation during the hiring process due to a disability, please contact hr@ for assistance. Equal Opportunity Employer/Veterans/Disabled U.S. Work AuthorizationApplicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available. BenefitsHealth Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time OffFamily Leave (Maternity, Paternity)Short Term & Long-Term DisabilityTraining & Development

Created: 2026-04-02