Application Support Engineer (Tampa, Florida)

Application Support EngineerEducational Requirements: B.S. or B.A. in Computer Science, Information Systems, Engineering, or related field.Experience Requirements: 24 months previous experience as a data analyst with focus in integrations, cloud services (AWS/GCP/Azure), and process automationJob DutiesManage and develop API integrations across platforms such as Salesforce, Cvent, HubSpot, and NetSuite, ensuring data consistency and seamless automationDesign, implement, and maintain workflow automations using scripting languages (preferably Python) and no-code tools such as ZapierMaintain AWS cloud infrastructure, including EC2 instances, VPCs, IAM, RDS, security groups, and storage solutions, ensuring security and scalabilityManage on-premises servers using Proxmox to run services and virtualized environmentsMonitor application events alerts, job schedules, capacity monitors, and performance KPIs. Create and own change requests raised to address any of the above issuesManage and configure Linux-based systems and leverage bash scripting for system automation and process optimizationUtilize Apache Airflow for orchestration and scheduling of automated workflows across business systemsHandle escalated support cases that require engineering-level troubleshooting and solutionsCollaborate with the Application Support Manager and Analysts to translate business requirements into technical solutionsProactively share knowledge with the team and update the knowledge base with support documentation (e.g., Confluence);Implement and maintain dbt (data build tool) workflows to manage transformations and data pipelinesCollaborate with data teams to ensure smooth development workflows using Git and GitHub for version control and code collaborationManage and optimize GitHub repositories, ensuring proper documentation, branch management, and code reviews for business systems projectsOptimize system performance through automation, custom scripts, and server managementImplement data migration strategies and cloud/on-prem storage solutions for scalable business systemsEnsure all systems and integrations adhere to data security policies and industry best practicesDocument technical workflows, processes, and configurations for internal and external stakeholders; andWork with third-party vendors and internal teams to support system enhancements, upgrades, and performance improvements.Special Skills, Other Special Skills, or RequirementsProficiency in API management and integration, including RESTful and SOAP APIsStrong knowledge of AWS cloud services, including EC2, RDS, VPCs, IAM, and security protocolsHands-on experience with Python for workflow automation and scriptingStrong knowledge of Windows/Linux operating systems for managing servers and servicesExperience with Apache Airflow for task orchestration and schedulingAdvanced proficiency in SQL for querying, updating, and maintaining data in relational databasesProficiency in using Git and GitHub for version control, branching, and code collaborationStrong understanding of version control best practices, including branch management, pull requests, and repository managementStrong problem-solving and debugging skills, with the ability to handle complex escalated issuesExperience in system architecture, data flows, and ensuring system reliability and scalability; andStrong understanding of data security and compliance practices (e.g., encryption, access controls).FMI provides a comprehensive benefit package consisting of paid employee medical insurance, life insurance and long-term disability, as well as other benefit elections. FMI's package includes a strong 401(k) plan, paid time off, and parental leave benefits.FMI is an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age.#LI-DNI

Created: 2026-04-02