Service Desk Technician I

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type:Full timeThis is an in-office position.Department:864 Service DeskJob Summary: Service Desk Technician I will be serve as Single Point-Of-Contact for all incidents/service requests, based on prioritization and urgency/impact, as reported by business stakeholders. The position will also be responsible for ensuring standardized and comprehensive troubleshooting steps are performed for each individual incident/request, providing thorough reporting to Service Desk Technician II and Supervisors as needed for escalation.Job Description:ESSENTIAL JOB FUNCTIONSThe statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.Provides technical assistance and support by phone for incoming requests from IBC internal customers and end users, work tracked by service tickets in Service Desk PlusTroubleshoots and resolves common internal/external serviced applications, software, hardware, etc.Provisions network access and password resets in all applications administered by IT ServicesGathers pertinent details and assigns/escalates tickets to the appropriate level of supportProcesses network access setup for new employees/non-employeesPerforms software installation on computersProvides front line support for mobile devicesProvides user awareness and education for IBC supported applicationsNavigates and utilizes IT Service Desk Solutions Base, processes & proceduresProvides technical assistance for software upgradesUtilizes intra-departmental training resources to achieve competent and proficient skill level with standard IT systems and IT industry practicesSKILLSFamiliar with MS Windows Operating systemsGeneral computer networking concepts.Familiar with computer peripherals and connections.Familiar with common desktop applications and MS productivity applications.Active Learning and LearningGood written and oral communication skills.Complex Problem SolvingCritical ThinkingTime ManagementEDUCATIONHigh School Diploma or GEDAssociate's, Bachelor's Degree or Technical Certification in related field

Created: 2026-04-02