Senior HRBP, Cognigy

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?We are seeking a confident HR Business Partner to provide a full range of HR support and leadership to a hugely strategic, critical line of business: Customer Service Automation. This role will be a part of a fun, passionate, and dynamic global HR team. The position is both a strategic and hands-on role, which includes driving culture, designing organizations for maximum impact, leading change management, providing leadership coaching, and driving HR functional excellence. The ideal candidate can effectively interact with business leaders at all levels, possesses excellent communication skills and strong business acumen and works effectively across global locations. Likely will serve as project leader for one of many NICE global initiatives.How will you make an impact? Work with senior management and the HR team to develop and implement HR plans and solutionsPartner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processesExtensive change management plans, including design and execution. Includes PMI work on acquisitions in multiple stages of integrationProvide management coaching to front-line managers and senior leadersAssess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriateReview and analyze business metrics including data on retention and employee experience to recommend actions/changesConsult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movementProvide compensation support including salary planning, approval of salary actions, promotions and job re-levelingWork with front-line managers and employees to address sensitive employee relations issues, fairly representing all interestsWork with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client groupPartner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and proceduresHave you got what it takes?The ability to understand business goals and recommend approaches to help the business reach them through their peopleFocus on how to help the business achieve their desired outcomes within the structure of a larger organizationThe ability to think big and also get in the detailsAdaptability and even thriving in a rapid and complex work environmentDriving employee engagement to impact business resultsBias for smart action and ability to manage multiple priorities simultaneouslyPositivityCommunication skills - convey messaging from senior leaders to employeesExcellent organizational skillsBachelor's Degree in Human Resource Management, Business Management, Communications or related Technical Fields or equivalent work experience. 5-8 years' experience as a Business PartnerResiliency, critical thinking skills, ability to work in an ever-changing environmentAbility to balance strategic piece of an HRBP role with more detailed work like headcount tracking and planningBasic knowledge of employment lawYou will have an advantage if you also have:Experience within a start-up environment and/or tech environmentExperience working with a global team/matrix settingExperience assessing management and executive talentWhat's in it for you?Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.About CognigyNiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages.Requisition ID: 10391Reporting into: Director, HRBPRole Type: Individual ContributorAbout NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Created: 2026-04-02