HelpDesk Analyst

HelpDesk AnalystAbout QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we provide the best-fit technology solutions to meet our customers' business objectives.Position Overview: Analysts are responsible for supporting customers & other members of the HelpDesk team by assisting, assignment, troubleshooting and resolution of Tier 1 & 2 service desk tickets as well as providing superb remote support in a timely fashion.Key Responsibilities:Help monitor and support the IT HelpDesk ticket queueEnsures unimpeded communication between workstations, laptops and serversAnswer calls placed to the Service Desk, gather information, and create tickets from the information gatheredPrepare new hire computers with all necessary hardware and software components and create their accounts in a timely mannerMaintain and support Microsoft Office 365 mailboxes, addresses, and basic mail flowResolve issues and assigned tasks with an analytical, process-oriented approach that aligns to internal service level agreementsSupport the operation and setup of the phone system handsets and headsetsSupport home and traveling employees, as well as training customers via remote login and phoneSupport the operation of computer peripherals such as printers, scanners, and mobile devicesOther tasks as assignedQualifications and Skills:Working knowledge and experience working with an incident ticketing systemRemote access technologyTroubleshooting WindowsExcellent organization & time management skillsAbility to work with little or no supervisionAbility to work in a fast-paced environmentExcellent verbal and written communication skillsHigh School degree / GED required or higher1-3 years of relevant experience preferredDemonstrated understanding of a business technology environment, including hardware and software, trouble ticketing systems, collaboration tools, etc.Must be knowledgeable in personal computer operation, desktop operating systems and productivity applicationsMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureBenefits:Competitive salary with performance-based incentives.Medical Mutual Health Insurance with HSA & ancillary benefits.John Hancock Retirement Account - Simple IRA with 3% company match.Flexible scheduling options.Paid Time Off.Certification Assistance- 100% reimbursement for training, course materials, and testing fees.Crewhu employee recognition and peer-to-peer recognition platform, where team members can celebrate achievements and recognize each other's contributions.Free company apparel.Microsoft Workplace Discount.Keeper Password Manager.CompTIA content & exam voucher discounts.If you have exceptional organizational skills and thrive in a high-profile team environment, we would love to meet you!

Created: 2026-04-02