IT Support Technician

Location: 7757 St Andrews Ave, San Diego, CA 92154 Full-Time | On-SiteAbout MAD Engine GlobalMAD Engine Global is a leading apparel and lifestyle company specializing in licensed and private label products across men's, women's, and kids' categories. With a fast-paced, collaborative environment, we support major retailers and global brands through innovative design, sourcing, production, and distribution.We are seeking an initiative-taking, service-oriented IT Support Technician to support our internal teams and ensure smooth day-to-day technology operations.Position OverviewThe IT Support Technician will serve as the first point of contact for technical support across the organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting onboarding/offboarding processes, and maintaining IT systems to ensure operational efficiency across departments including design, production, sales, and finance.The ideal candidate is responsive, meticulous, and thrives in a fast-moving corporate environment.Key ResponsibilitiesProvide first-level technical support (in-person, phone, and remote) for all employeesTroubleshoot and resolve hardware, software, printer, and network connectivity issuesSet up and configure laptops, desktops, monitors, mobile devices, and peripheralsSupport Microsoft 365, email accounts, shared drives, and collaboration toolsAssist with onboarding and offboarding (account setup, permissions, equipment allocation)Maintain IT inventory and asset trackingCoordinate with third-party vendors and escalate issues when necessaryEnsure data security protocols and company IT policies are followedAssist with system upgrades, software installations, and patchesSupport conference room technology and video conferencing toolsQualifications2+ years of IT Help Desk and/or Technical Support experienceStrong knowledge of Windows and Mac operating systemsExperience with Microsoft 365, Active Directory, and basic networkingUnderstanding of cybersecurity best practicesExcellent troubleshooting and critical thinking skillsEffective communication skills with a customer-service mindsetAbility to prioritize and manage multiple requests in a challenging environmentPreferred:Experience in apparel, retail, or corporate environmentsIT certifications (CompTIA A+, Network+, or similar)

Created: 2026-04-02