Mobility Management Specialist

Position: Mobility Management Specialist (MMS)Organization: Telecom Management Solutions OrganizationClassification: ExemptReports to: Director of Telecom Management ServicesJOB DESCRIPTIONThe MMS is a client-facing position focused on cost reduction, visibility and on-going management of named-clients' mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The MMS will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The MMS is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.Essential Functions and Qualifications:Forensic analysis of wireless invoices, inventory and expenses targeted to each client's specific needsConsultative and proactive approach to client's mobility management programAccount Management in serving as an extension of client's teamUp to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrierMicrosoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookup's)Managing large volumes of data in excel and databasesNavigating wireless carrier portalsPreferred Competencies:General knowledge of business finance - cost allocation, AP and GL ProcessExpert level Excel knowledge including the use of advanced functions and pivot tablesReviewing, understanding, and managing carrier contractsKnowledge of Telecom Expense Management and/or Mobility ManagementAbility to engage and guide a client in discussion of their mobility management ecosystemC-Level presentation and interaction skillsMajor Duties and Responsibilities:Analysis of invoice and summary of recommendations sent to clientOwnership of client's mobility landscape including vendors, hardware, roadmap and mobile securityFacilitate client call setup or internal meetings to discuss client opportunitiesManage internal client online portal - login credentials, contracts loaded, standard plans & upcoming renewalsWork closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard ProgramWork closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients.Skills and AbilitiesAbility to escalate effectively and manage vendors (both partners and non-partner vendors)Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. ManagementAbility to diagnose, articulate, and provide solutions for client's issuesAbility to scan and decipher large data sets quickly and efficientlyAbility to leverage automation for efficiency and added customer benefitAbility to confidently make recommendations, implement and deliver client resultsSupervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally.Work Environment: This position operates in a professional office environment with some remote flexibility. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. Travel: Though very unlikely, some travel may be required to perform the critical functions of the job.Required Education and Experience: College degree or related work experienceWork Authorization/Security Clearance (if applicable): Job contingent upon a background checkEEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.Vatic's policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Created: 2026-04-02