Claims Manager

About us: Service Restoration Inc. is a leading property restoration company committed to providing top-notch restoration services to individuals and businesses in need. As a trusted industry leader, we specialize in helping our clients recover from various property-related incidents, including water damage, fire damage, mold damage, storm damage, and other unforeseen property emergencies.Service Restoration Inc. is looking to hire a full-time professional Claims Manager to join their team in Bloomington, MN. As a claims manager you will become part of a dedicated team that is passionate about restoring properties and helping individuals and businesses recover from unexpected disasters. A claims manager is responsible for driving insurance claim production across estimating and coordination teams, ensuring files move forward on time, scopes are approved correctly, supplements are submitted completely, and communication remains clear and consistent between Service Restoration, the customer, and the insurance carrier. This role focuses on file quality, escalation resolution, and internal accountability. The Claims Manager steps into stalled or contentious files, removes obstacles, and ensures no claim slows production or cash flow.Work Schedule: Typically, Monday - Friday from 7:30 A.M. - 5:00 P.M..Benefits: Health, vision, and dental insurance, Paid time off, 401(k) with match, life insurance, short and long term disability insurance, and many more!Compensation: $70,00.00 - $80,000.00/YR w/OTPosition Description:Directly oversee the daily production and output of estimators and claims coordinatorsSet clear expectations for: Estimate turnaround times Supplement submission timelines Documentation completeness Carrier follow-up cadence Monitor workloads and redistribute files as needed to prevent bottlenecksCoach and correct performance issues tied to claim delays or poor file qualityEnsure internal teams follow standardized claim processes and communication protocolsJob Standards:Good communication skillsReliability and strong work ethicCurrent Valid Driver's License - (Required)Clear driving recordPlumbing experience or knowledge helpfulWilling to submit to a criminal background check and motor vehicle history checkHigh school diploma or equivalentPhysical Requirements:Ability to lift 60 lbs.Ability to work in various environments indoors, outdoors, inclement weather, smoke or other hazards of a demolition or remodeling environmentExperience in Restoration Not Required But PreferredExperience in Water Mitigation Not Required But Preferred

Created: 2026-04-02