Automotive Center Manager

Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position OverviewThe Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities:Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.  Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.  Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.  Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.  Remind departing customers to submit feedback about their visit.  Thank all departing customers and remind them to return.  Resolve customer complaints and damage claims.  Employee Supervision and Management The Center Manager is responsible for the direct supervision of all employees of the center. Duties include:  Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)  Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use  Prepare payroll each pay period  Maintain accurate and complete employee files  Center Operations  Ensure proper execution of all activities in the service bays  Print and monitor daily, weekly, and monthly sales and inventory reports  Monitor cash register functions and credit card handling  Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)  Perform daily close-out procedure  Prepare weekly and monthly paperwork  Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts  Ensure cleanliness and appeal of entire site  Maintain safe working environment  Maintain physical plant, tools, equipment, inventory, supplies, and personal property Other Duties and Responsibilities  Write and mail customer thank you notes  Solicit fleet accounts  Plan and execute local center marketing functions  Participate in community activities  Maintain required postings and records (OSHA, MSDS, federal, state, and local) Qualifications Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills  Basic literacy (ready, writing, math skills); Verbal communication skills  Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools  Previous experience managing a retail automotive center or equivalent related business required   Working Conditions  Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.  Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

Created: 2026-04-02