Intake Coordinator, SUD Center

Job Address:4102 Shore DriveIndianapolis, IN 46254Intake Coordinator (SUD)Who we areThe NewVista mission is to inspire hope and deliver holistic care to those in need of behavioral health services or addiction therapy in a contemporary and healing environment - one that is conducive to providing the life skills needed to regain stability and independence, utilizing a passionate and highly trained team of professionals. With a blend of group therapy, clinical treatment and unique surroundings, our beautiful healthcare centers provide a safe, healing environment for adults and seniors with a variety of complex needs. We provide a serene environment that promotes medical, rehabilitative and emotional health, and are devoted to promoting greater peace of mind on the journey of hope and healing.Our team at Ethan Crossing - Indianapolis, provides professional, compassionate care for adults and seniors in need of behavioral health services in a contemporary and healing environment. Located west of Cleveland, our behavioral health hospital specializes in treating alcohol and substance abuse related rehabilitation and detox. Utilizing a blend of group therapy and clinical treatment, our center provides a safe, therapeutic space. Our team our highly trained doctors and clinicians work closely to develop and oversee individualized care plans, with the goal of build the self-reliance and confidence needed for individuals to integrate safely back into the community.Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact to our clients' lives. Our team members work with our clients to help in the recovery and treatment process to restore to a better quality life through their individual plans, group therapy and overall stay at our facility.Perks at WorkTeam Members enjoy a variety of perks in working with the NewVista brand company. We offer competitive market wages along with a full robust package around Healthcare, Life Balance, Education, Leadership Development and Recognition. Healthcare + Life Balance:Medical Packages with Rx - 3 ChoicesFlexible Spending Accounts (FSA)Dependent Day Care Spending AccountsHealth Spending Accounts (HSA) with a company matchDental Care Program - 2 choicesVision PlanLife Insurance OptionsAccidental InsurancesPaid Time Off + Paid HolidaysEmployee Assistance Programs401k with a Company MatchEducation + Leadership Development Up to $15,000 in Tuition Reimbursements OR Student Loan forgivenessMentoring + Trainer Opportunities through our Horizon Mentorship ProgramGrowth in Director and CEO positions through our Horizon Leadership ProgramHandle with Care Trainer - CertificationsRecognition + RewardsOn the spot recognition PrizesTeam Member of the QuarterTeam Member of the YearMonthly CelebrationsTeam Member Recognition CardsThe Role Itself Ethan Crossing Indianapolis is currently seeking experienced intake coordinators to work in a residential treatment center for Substance Use Disorders (SUD), providing care and treatment to clients. Previous experience working with SUD patients is strongly preferred.Duties may include:Coordinating high volume of inquiries, scheduling, follow-up, tracking, assessment, and admissions.Conducting interviews and assess for appropriate levels of care.Updating bed boards, assessment boards, and other information stations.Verifying insurance.Prerequisites for this position:Positive Attitude!Critical thinking skills, decisive judgment and the ability to work with minimal supervision.Must be able to work in a stressful environment and take appropriate action.Teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.Professional, courteous, and respectful interpersonal communication skills with patients, families, and other staff.Self-directed and highly motivated.Customer Service Attitude and ability to communicate effectively.BS/BA in a Behavioral Health fieldBasic computer literacy, including, but not limited to Microsoft Office Suite.Preferred experience or credentials:Experience with use of a multi-line phone system.Experience in SUD assessment and/or treatment.At least one (1) year of previous experience in a residential treatment center for substance use disorders.Qualified candidates, please apply now for a chance to join an outstanding team. Our overall mission is to Inspire Hope, Restore Peace of Mind and Heal Lives.

Created: 2026-04-02