Quality Engineering Manager

SWIVEL is seeking a talented individual to lead our Quality Engineering efforts. This role involves strategic planning, team leadership, and hands-on technical expertise to ensure the delivery of high-quality software products. The ideal candidate will collaborate across teams, drive automation initiatives, and foster a culture of continuous improvement. Why you'll love this role: Are you a seasoned Quality Engineering Manager and ready to take the next step? Then this role is for you. You'll lead a team of talented engineers, shape the future of quality engineering, and have a direct impact on the reliability of products used by thousands of customers. Essential duties include the following: * Collaborate with the QE Director and senior leadership to implement automation strategies across teams. * Mentor Quality Engineers to uphold high standards of product quality and drive quality expectations for releases. * Monitor and manage daily operations of the software quality engineering team. * Assign testing tasks and manage resource allocation effectively. * Foster a culture of ownership, accountability, and continuous learning within the QE team. * Support team members in their career growth through coaching, training, and development plans. * Design, build, and maintain robust automation frameworks for UI, API, and Microservices testing. * Develop custom test harnesses and tools to accelerate test execution when needed. * Create and maintain manual and automated test scripts (Web, API, Microservices). * Manage manual test cases within test management tools for effective maintenance. * Maintain test data to support comprehensive test coverage, either through the application or directly via data sources. * Design and implement both functional and non-functional test strategies, including load testing, accessibility, Contract Testing and visual testing. * Monitor automation execution trends and ensure timely completion and maintenance of test suites. * Test application features against functional and non-functional requirements. * Understand and apply industry best practices in Agile testing, test automation, and performance testing. * Ensure testing practices align with regulatory standards and compliance requirements (e.g., PCI-DSS, SOC 2, WCAG) where applicable. * Work closely with Product Owners, Scrum Masters and development teams to understand product vision and goals. * Act as a quality advocate across the organization, influencing engineering and product decisions to prioritize quality from ideation through delivery. * Foster collaboration across engineering, database, integration, and customer support teams. * Lead ongoing quality improvement initiatives through process and tool enhancements. * Define and track KPIs such as defect leakage rate, test coverage, automation ROI, and release quality metrics to measure team impact. * Develop, manage, and report Quality Assurance metrics to identify areas for performance improvement. * This role may include other duties as assigned to support the overall success of the Quality Engineering team. Serious candidates possess the minimum qualifications: * Bachelor's degree in computer science or a related field from an accredited four-year college or university, or equivalent work experience. * Minimum of seven (7) years of experience in software quality assurance, including direct experience in test suite automation strategy, tool implementation, and maintenance. * Strong knowledge of Agile development practices and methodologies. * Deep understanding of software testing methodologies including requirements traceability, defect management, defect analysis, injection/detection analysis, and defect remediation. * Strong organizational, interpersonal, and verbal/written communication skills. * Ability to effectively write and present business correspondence, reports, and technical documentation. * Experience managing large, multi-platform testing efforts. * Hands-on experience with tools such as Selenium or Playwright SoapUI, Postman, RestSharp, JMeter, AWS, and SQL. * Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions). * Familiarity with containerization and orchestration (Docker, Kubernetes). * Experience with observability tools (e.g., Grafana, Datadog) for monitoring test environments. * Experience with performance testing tools and accessibility standards. * Familiarity with cloud platforms (AWS). * Knowledge of test data management and synthetic data generation. * Experience in the Payments domain is a strong plus. SWBC offers*: * Competitive overall compensation package * Work/Life balance * Employee engagement activities and recognition awards * Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and Mentor Program * Continuing education and career certifications * Variety of healthcare coverage options * Traditional and Roth 401(k) retirement plans * Lucrative Wellness Program * Based upon employee eligibility Additional Information: SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law. To learn more about SWBC, visit our website at . If interested, please click the appropriate apply button.

Created: 2026-04-02