Technical Lead

Deliver expert-level administration and advanced troubleshooting for all messaging services and tools, including IBM MQ (on-premises and cloud), App Connect Enterprise (ACE), AutoPilot M6 (APM6), and Intercope Box. - Lead resolution of complex technical issues escalated from Level 1 and Level 2 support teams, ensuring minimal disruption to business operations. - Own and maintain comprehensive runbooks, escalation workflows, and standardized configurations for messaging platforms. - Conduct thorough root cause analyses and implement sustainable solutions to eliminate recurring incidents. - Support middleware lifecycle management activities, including upgrades, patching, and decommissioning. - Manage and deliver multiple concurrent agile initiatives with a strong focus on timeliness, quality, and stakeholder alignment. - Participate in on-call rotations, providing 24/7 support for critical deployments, incident response, and system recovery efforts. - Lead planning, execution and runbook maintenance of Disaster Recovery exercises and Data Center Rotation initiatives to ensure middleware system resilience and operational continuity. - Design and document technical procedures, diagnostic tools, and knowledge-sharing resources to enhance team efficiency and capability. - Effectively communicate technical challenges, proposed solutions, and strategic ideas to Team Leads and cross-functional stakeholders. - Develop and maintain detailed middleware documentation, including architecture diagrams and operational guides.

Created: 2026-04-02