Referral Support Specialist (RSS)-PRN

**Employment Type:** Part time **Shift:** Day Shift **Description:** **Position Purpose** The Referral Support Specialist (RSS) plays a key role within the Trinity Health At Home (THAH) Customer Care Center (C3). Serving as an on‑site partner to hospital-based liaisons (HCCs), the RSS ensures seamless referral entry, accuracy of documentation, and insurance verification for designated payers. This position supports high-quality patient transitions by managing referrals from initial receipt through completion within Homecare Homebase (HCHB) and related systems. The RSS helps ensure patients receive timely care while upholding Trinity Health's values and standards of excellence. **What You Will Do** + Review and screen incoming referrals to determine appropriateness of care based on THAH guidelines. + Accept, import, and enter referrals into HCHB and maintain complete and accurate documentation in the electronic medical record. + Verify insurance authorization for applicable payers and validate referral accuracy using established checklists and resources. + Serve as the central liaison between the referral source, families, and THAH agencies to support a smooth referral process. + Ensure timely transmission of referral information to appropriate agency contacts for efficient scheduling. + Meet productivity standards and take ownership of follow‑up tasks to ensure patients are seen within required timeframes. + Enter Remote Patient Monitoring (RPM) referrals into EPIC accurately and promptly. + Communicate effectively with the Virtual Care Center/Intake regarding barriers or process updates. + Navigate multiple applications and online systems while maintaining professionalism, confidentiality, and adherence to Trinity Health's Integrity Program and Code of Ethics. + Support pre‑active and lost kit follow-up work as needed. + Perform additional responsibilities as assigned based on business needs. **Minimum Qualifications** + High School diploma required; Associate's degree preferred. + 2-4 years of industry-related experience. + Working knowledge of governmental reimbursement criteria; familiarity with third‑party/managed care contracts preferred. + Proficiency in Microsoft applications; experience with THAH software platforms preferred. + Previous healthcare experience demonstrating strong computer literacy. + Commitment to Trinity Health's mission, ethics, and Behaviors of Excellence. **About Trinity Health At Home:** Trinity Health At Home is a leading provider of home-based care, rooted in a mission to serve with compassion and excellence. As part of Trinity Health, one of the largest Catholic health systems in the U.S., we are committed to holistic, person-centered care that supports healing and independence **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Created: 2026-04-02