Parts Counterman

BenefitsCompetitive SalaryEmployee Appreciation DayFlexible SchedulesFamily owned & operated since 1946Medical PlanDental PlanVision Plan Life InsuranceLong and Short-Term Disability Insurance Paid HolidaysPaid Time Off401(K) w/ Employer ContributionIn House TrainingEmployee Assistance ProgramWellness ProgramEducational Assistance for DependentsEmployee Discounts on Sales, Service & PartsShoe assistance program for Service DepartmentCompensation: The Service Valet Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $23.50 and $32.00. The Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories.Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.Keeps accurate records of special order partsAnswers phone calls, providing price quotes and other information to customersTakes phone orders, following all procedures and completing all required documentationAssists outside sales representatives with their ordersProcesses orders for daily shipment, delivery, or pick-up at counterReceives and ships parts in accordance with company policiesVerifies "will call" and "back-order" files weekly and return to vendors, or re-stocks items not requiredAssists service drive employees in selecting parts needed for repairs in processOrders parts not in stock for required repairs in accordance with company policiesFollows up on special ordered items and promptly notifies service drive employees when receivedObtains credit authorization as required and in accordance with company policiesEnsures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policiesIssues credit for parts returned, in accordance with company policies.Replenishes assigned inventory dailyMaintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stockAdvises Parts Manager of inventory discrepancies and if areas of the department are not in good conditionAssists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customerProvides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyaltyQualifications:Ability to read and comprehend instructions and information.2-5 years of experience in an automotive parts dept.2-5 years of sales experience.Professional personal appearance.Ability to work well with the public, sometimes with several customers at a time.All applicants must perform duties and responsibilities in a safe mannerAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and physical.About UsThe Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we setup our staff with adequate training. Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be a part of a team that goes above and beyond, we welcome you to apply!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Created: 2026-04-02