Desktop and Mobility Support

Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities * Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI * Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. * Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks * Deployment of device drivers and windows patch updates * Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices * Manage the Security compliance health status of end user workstations * Working knowledge of enterprise Ticketing tool like ServiceNow * Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team * Adjust configuration options as required to resolve defects identified while performing corrective action on a device * Investigate desktop level incidents and identify root causes to be able to provide solutions. * Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities * Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot * L2 Workstations operational support * Monitor and report on User experience. * Report on Workstation image deployments and patch compliance metrics Salary Range $60,000 -$65,000 years TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Created: 2026-04-02