Manufacturing/Production Account Manager

Title: Account Manager - Manufacturing Location: Doraville, GA Schedule: Onsite Mon - Fri Hours: 8a - 5p, daily Salary: $50-$60k This role owns the customer relationship, ensuring retention, expansion, and overall satisfaction while collaborating closely with internal teams to deliver on customer expectations. Must be comfortable working within a manufacturing/production facility. Key Responsibilities Account Management & Customer Service• Serve as the main point of contact for assigned customers, managing day-to-day account needs and inquiries. • Handle order entry, order status updates, and issue resolution promptly to meet or exceed expected response times and customer satisfaction goals. • Proactively manage and prioritize customer concerns, escalating issues when required to ensure timely resolution. • Coordinate with operations to ensure on-time delivery, product quality, and adherence to customer requirements. • Respond to customer inquiries in alignment with defined SLAs. • Maintain accurate and thorough records of customer interactions and activity in the CRM (HubSpot). • Develop and maintain exceptional levels of customer satisfaction, driving retention and repeat business. Sales Growth & Revenue Expansion• Manage inbound and outbound communications (calls, emails) for existing accounts and targeted prospects within the territory or segment. • Identify, qualify, and nurture new opportunities within existing accounts and select new targets. • Maintain accurate CRM records, including opportunity details, contact information, and pipeline stage updates. • Prepare and send quotes and proposals, follow up consistently, and drive opportunities to close. • Identify upsell and cross-sell opportunities based on customer needs, product fit, and business objectives. Cross-Functional Collaboration• Provide clear and timely account updates to internal sales leadership regarding new opportunities, risks, and key developments. • Collaborate closely with sales, engineering, manufacturing, quality, shipping, and other internal teams to ensure seamless customer experiences and aligned messaging. • Work with Finance on pricing discussions, credit approvals, and commercial terms as needed. • Capture and communicate customer feedback, trends, and voice-of-customer insights to relevant departments to support continuous improvement. Skills & Competencies• Strong communication, interpersonal, and negotiation skills. • High attention to detail and strong organizational skills. • Ability to prioritize and manage multiple customer requests and requirements simultaneously. • Ability to work independently while collaborating effectively as part of a broader team. • Ability to adapt to changing priorities in a fast-paced environment. • Effective conflict-resolution and problem-solving capabilities. • CRM proficiency (HubSpot preferred) and comfort working with digital tools and systems. • Ability to multitask while maintaining accuracy and follow-through. • Working knowledge of manufacturing products and industry trends, or the ability to learn quickly. Behavioral Expectations• Maintain professionalism, empathy, and a customer-first mindset in all interactions. • Demonstrate ownership and accountability for assigned accounts, deliverables, and outcomes. • Collaborate proactively with internal stakeholders to ensure a consistent, seamless customer experience. • Continuously seek ways to add value to customer relationships and support long-term partnerships.

Created: 2026-04-02