Level 1 Helpdesk Engineer / Dispatch Engineer

Level 1 Helpdesk Engineer (MSP)? Hicksville, NY | Hybrid (Onsite Dispatch as Needed)? Full-TimeAbout Lincoln ITLincoln IT is a growing Managed Services Provider supporting clients in finance, legal, healthcare, and other regulated industries. We focus on delivering reliable IT, strong client relationships, and clear career growth for our team.The RoleWe're looking for a Level 1 Helpdesk Engineer who enjoys helping people, solving problems, and building a career in IT. You'll be the first point of contact for client support requests, working in a fast-paced MSP environment with exposure to a wide range of technologies.This role includes both remote support and occasional onsite dispatches to client locations.What You'll DoServe as first-line support for end users via phone, email, and ticketing systemTroubleshoot and resolve issues with:Windows desktops and laptopsPrinters and peripheralsMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint)Basic networking and connectivity issuesEscalate complex issues to Level 2/3 engineers with proper documentationPerform onsite visits for installations, troubleshooting, and remediationDocument all work clearly in the ticketing system (ConnectWise preferred)Assist with user onboarding/offboarding (accounts, permissions, hardware setup)Follow SLAs and internal processes to deliver consistent supportRequirements1-2 years of experience in Helpdesk, Desktop Support, or similar roleStrong working knowledge of Windows and Microsoft 365Basic understanding of networking concepts (DNS, DHCP, TCP/IP)Excellent communication and customer service skillsAbility to multitask and prioritize in an MSP environmentReliable transportation and willingness to travel locally (mileage reimbursed)Experience with ConnectWise, IT Glue, or similar tools is a plusCompTIA A+, Network+, or similar certifications preferred (or working toward)Why Join Lincoln ITCompetitive salary and benefitsHands-on experience across diverse client environmentsClear growth path within a Managed Services organizationOngoing training and mentorshipSupportive, team-oriented culture

Created: 2026-04-02