Intake Director | ABA Operations

DescriptionIntake Director (Healthcare Operations / Sales Leadership)Compensation: $115,000-$130,000 + BonusJob Type: Full-TimeLocation: BFHQ El Segundo, CALead Growth. Drive Impact. Help Families Access Life-Changing Care.Behavior Frontiers is a leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are committed to delivering the highest quality clinical care through innovation, compassion, and operational excellence. As one of the fastest-growing providers in the field, we are expanding rapidly-and we're looking for a dynamic Intake Director to help lead that growth.This is a high-impact leadership role responsible for driving client intake performance, optimizing conversion strategy, and leading a team that connects families to critical care services. You'll play a key role in scaling our center-based and in-home programs by ensuring strong referral pipelines, high conversion rates, and exceptional client experiences.If you thrive in a data-driven, performance-focused environment and are excited to lead teams, build partnerships, and drive measurable growth-this role is for you.How You'll Help Create a World Without Limits:Lead, coach, and develop a team of Intake Coordinators and Specialists (10-12 direct reports)Own and drive intake performance, including lead conversion, response time, and KPI achievementDevelop and execute strategies to increase referral volume and improve conversion ratesServe as a key leader in payor relations, including presentations, reporting, and partnership managementBuild and maintain strong relationships with referral partners (diagnosticians, pediatricians, healthcare providers)Collaborate cross-functionally with Sales, Marketing, Scheduling, Clinical, and Business Development teamsOversee intake processes to ensure efficiency, compliance, and high-quality client experienceAnalyze performance data to identify trends, gaps, and opportunities for growthAct as an escalation point for complex intake or lead issuesPlay a critical role in filling ABA center capacity and supporting company-wide expansion goalsWhat Makes Someone Successful in This RoleTop performers in this role typically:Are highly results-driven and motivated by hitting and exceeding growth targetsThrive in fast-paced, high-volume, performance-based environmentsExcel at leading teams with accountability, coaching, and clear expectationsAre confident communicators who can represent the organization internally and externallyUse data and metrics to drive decisions and performance improvementsBuild strong relationships across teams and with external partnersBalance strategy and execution-able to think big while managing day-to-day performanceMinimum Requirements:Bachelor's Degree required5+ years of experience in healthcare operations, intake, or revenue cycle management3+ years of experience managing teams (10+ direct reports preferred)Proven success in driving KPIs, conversion metrics, and operational performanceStrong knowledge of healthcare funding sources, payors, and referral processesExcellent leadership, communication, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentPreferred Qualifications:Experience in ABA therapy, behavioral health, or pediatric healthcareExperience in managing call center operations high preferredBackground in sales, client acquisition, or intake conversion strategyExperience with CRM systems (Salesforce preferred)Strong experience working with referral networks and provider partnershipsWhy Behavior Frontiers is perfect for you:Medical, Dental, and Vision Insurance401(k) with company match after 6 months of employmentPaid Personal Time OffPaid HolidaysPaid Sick LeaveFree Telehealth: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-paysEmployee Assistance Program: Free access to support some services (financial, legal, counseling, etc.) Deals: Exclusive discounts and savings to 500+ companies and moreTravel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more Lab Testing Discounts: 10-80% off costs of routine lab workNew Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwideWhy Join Behavior Frontiers?Be part of a mission-driven healthcare organization transforming livesLead a high-performing team in a critical growth functionDirectly impact access to care for children and familiesJoin a rapidly expanding company with strong career advancement opportunitiesBuild valuable experience in healthcare leadership, operations, and growth strategyWhy work for Behavior Frontiers? Visit our benefits & perks page to learn more!Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.

Created: 2026-04-02