IT Help Desk Technician

Job Description Provide quick and effective assistance with information technology systems Guide end-users remotely and in person through systems configuration, troubleshooting, and maintenance Listen attentively to end-user questions and concerns and offer optimal solutions Prioritize end-user satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide end-user with superior service Respond to tech inquiries via email, through online chats, over the phone, or in person Walk end-user through step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with end-user to ensure satisfactory service Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems and experience troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanor with a great aptitude for listening Strong verbal and written communication skills Experience working as an IT help desk technician or in a similar customer support role Job RequirementsMinimum Qualifications: Associates degree in Computer Science or equivalent years of experience may be consider. Degree in related field in lieu of Computer Science i.e. Network Administration, or Computer Programming are typically preferred. Additional training certificates in information technology infrastructure, network administration, and computer repair are beneficial. Ability to work evenings, weekends and holidays as needed Excellent communication skills, both written and verbal Pre-employment Screening Criteria: Valid state issued picture identification. Must pass criminal background check. Must successfully pass pre-employment drug screening. Fingerprinting may be required for site identification badge. Meet Your RecruiterHuman ResourcesTalent Acquisition

Created: 2026-04-02