Donations & Operations Associate

Title: Donations & Operations Associate Reports To: Director of Common Threads Employment Status: Part-time or Full-time, hourly, non-exemptSchedule: Minimum 20 hrs/week on a set schedule that includes a Saturday shiftWorks From: Fairview Park store location, with occasional travel between locations or pick-ups with company vehiclePosition SummaryThe Donations & Operations Associate serves as the first point of contact for donors at Common Threads, creating a welcoming and positive experience that reflects the organization's mission and brand. This role plays a key part in maintaining the daily flow of store operations by receiving and sorting donations, supporting inventory movement, and assisting with general store upkeep.In addition to providing exceptional customer service, this position supports operational needs through light maintenance tasks, basic cleaning, and collaboration with the trucking team to move furniture and inventory between locations. Strong organization, flexibility, and a willingness to contribute across teams are essential for success in this role.General ResponsibilitiesGreet donors with a warm welcome and assist with the drop-off processProvide donation receipts and ensure a positive, professional experienceSort donations efficiently and distribute them to the appropriate departmentsAssist with the movement of items within departments and the storeHelp customers safely load purchased furnitureAnswer donation phone calls, take donation pickup requests, and post the requests on SlackSupport recycling and removal of unsellable itemsAssist with emptying and taking out the trashPerform cleaning tasks in the store and warehouse areasHandle light maintenance and handyman tasks, such as assembling furniture, changing lightbulbs, and minor repairs and replacementsAssist the trucking team with moving furniture or other inventory items between locationsAssist with opening and closing procedures, when needed Additional duties as assigned by supervisor or managementKey Skills and QualificationsStrong customer service skills with a friendly, welcoming demeanorClear verbal communication and ability to interact with a wide range of peopleGood organizational skills and attention to detailAbility to multitask and stay focused in a fast-paced environmentHands-on problem-solving and willingness to pitch in where neededTeam-oriented mindset with the ability to work independentlyBasic technology skills (phone use, messaging platforms such as Slack, light computer use for documentation/reporting)Physical and Other RequirementsPrevious customer service, retail, warehouse, or donation-center experience preferred but not requiredExperience driving a box truck is preferred but not requiredAbility to safely lift, move, twist, push, pull, and load furniture and donated items (up to 50 lbs)Comfortable performing light maintenance and basic handyman tasks, including climbing a ladder to change light bulbsWillingness to assist with cleaning and maintaining organized, safe work areasReliable attendance and punctualityWillingness to adjust hours as needed to support operational needs, with advance notice whenever possibleReliable transportationAbility to pass a background checkMust be eligible to be insured under the organization's vehicle insurance policyAuthorized to work in the United States for any employerWork areas may periodically be dusty due to indoor/outdoor traffic, donated items, and cleaning. The position may also require occasional work in outdoor or warehouse environments. Brief, intermittent exposure to outdoor weather conditions is expected while assisting donors.Compensation and Benefits$13-15 per hour, commensurate with experienceRetirement plan with employer match up to 3%PTO accrual begins on start date Employer-sponsored health benefits (30+hrs/wk) and voluntary supplemental life benefits (20+hrs/wk)Bonus and attendance incentive compensation plansGrowth and management opportunities availableCommon Threads is an equal opportunity employer committed to creating a welcoming environment for all employees, donors, and customers.

Created: 2026-04-02