IT Tier II Service Desk Support Specialist

Position Type: TechnologyDate Posted: 11/11/2025Location: Frontier SecondaryPosition Title: IT Tier II Service Desk Support Specialist Position Type: Full Time, benefit eligible Date Posted: 11/11/25 Start Date: TBD Location: Frontier Academy Elementary and Secondary Closing Date: Open until filled Classification: Non-Exempt Salary Grade/Level/Family/Range: $57,375.59 - $84,293..37 Reports to: Director of Technology Contract Length/ Days: 188 days EDUCATION/EXPERIENCE: Required: Prior experience in IT support Experience with Azure AD and Microsoft 365 Strong teamwork and communication skills Strong troubleshooting and problem-solving skills Working knowledge of relevant operating systems, software and programming Good organization, time management and prioritization Interest in learning new tech and trying new methods and processes Preferred: Associate's Degree or higher in IT related field Associate's degree preferred in Information Technology or similar field: or equal amount of years in experience. Previous experience in an IT support role, 2-3+ years preferred. 2-3+ years' experience with Windows and MacOS Chrome/Google OS Networking knowledge Cloud Infrastructure background Summary/Objective In this role, the Service Desk Support Specialist will provide a variety of specialized services to support the delivery of IT Technical to staff and students. The IT services to be provided will require various levels of skill sets and subject matter expertise depending on task complexity. The IT environment is a Google Chrome OS, Microsoft (MS)/Intel-Based and Apple Macintosh/Mchip (MAC) OS distributed computing infrastructure. The IT environment utilized Google, Microsoft Office applications, JAMF, Azure Active Directory (AD) Organizational Units (OU), networking protocols, network printers, in addition to multiple software/Hardware applications such as Adobe suite, Google admin console, Valcom, SIP. The primary function is to provide on-site Tier II technical support including all tasks required by administration and management. JOB DESCRIPTION Responsible for installing, maintaining and repairing hardware and software components of our organization Provide support to users by being the first point of contact for error reporting Resolve Tier I and Tier II technical issues related to computers, tablets, and other office systems Diagnose and resolve technical hardware and software issues on Windows, macOS and iOS Chrome OS operating systems Contribute to creating and maintaining documentation for a knowledge base Other duties as assigned by supervisor or building leadership Supervisory Responsibilities: None Work Environment/ Physical DemandsAbility to sit for long periods of time, numerous distractions, visual, auditory and ambulatory acuity important Occasional lifting of up to 30 pounds TravelNone Additional Qualifications:Must be able to follow oral and written directions and have the ability to establish effective working relationships with staff and students. Visual, auditory and ambulatory ability. Excellent verbal and written communication skills. Conflict management skills. Strong organizational skills. Empathetic. Positive relationship builder. Knowledge, skills and abilities sufficient to perform the function of the position as outlined. EEO/AAP Statement Frontier Academy shall not discriminate in its employment or hiring practices on the basis of race, color, creed, sex, sexual orientation, religion, national origin, ancestry, age, genetic information, gender identity, marital status or disability. Frontier Academy shall identify, solicit, and consider applicants for employment from a broad spectrum of qualified individuals who will contribute to that effort. The Executive Director is committed to cultural diversity among district personnel as a means of enriching educational experience. Frontier Academy shall identify, solicit, and consider applicants for employment from a broad spectrum of qualified individuals who will contribute to that effort. Apply online Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance is required for this position. Benefits PERA retirement Health insurance Dental insurance Vision insurance Life insurance Paid time off *The job posting asks for salary in prior positions. Please leave these sections blank.

Created: 2026-04-02