Blaze Support Representative (Outdoor Appliance ...

Job Title: Blaze Support Representative (Grills & Outdoor Kitchen Product Support)Department: Customer SupportReports to: Technical Support ManagerFLSA Status: Non-ExemptLocation: Hybrid - Baton Rouge, LA or Alpharetta, GA or REMOTEThe Technical Support Representative is the first point of contact for Blaze and is responsible for assisting end-consumers, distributors, and retailers with product troubleshooting, identifying issues with products, warranty claims, and other miscellaneous requests. This position is hybrid.Key Responsibilities:Services customers by resolving product and service problems with their outdoor appliances.Identifies issues regarding gas flow within a grill/side burner/griddle by troubleshooting.Identifies and troubleshoots issues with all Blaze products such as electric smoker, electric grill, vent hoods, gas grills/burners, storage components, and/or refrigeration/icemaker.Becoming familiar with our outdoor kitchen appliances as well as the warranty policy and implementing this daily while handling various product warranty claims.Answering phone calls, emails, and chats in a timely manner.Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Assisting with technical issues related to manufacturer-specific products.Contributes to team effort by accomplishing related results as needed.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Quality focusProblem solvingDocumentationPhone etiquetteListeningResolving conflictAnalyzing informationMulti-taskingEducation and/or Experience:Customer service experience preferred.Technical knowledge about outdoor kitchen appliances (fridges, grills, etc.) a plusProduct knowledgeFamiliarity with office software and phone systems a plusPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sitting for extended periods of time, including, without limitation, in office settings, and during air travel.Computer use, with or without adaptable software

Created: 2026-04-02