Manager, Family Self-Sufficiency

DescriptionSCOPE: The job requires planning and implementing all aspects of the FSS program with the goal of meeting or exceeding HUD's guidelines for enrollment in FSS. The position reports directly to the Director of Housing Choice Voucher Services.ESSENTIAL FUNCTIONS: include, but are not necessarily limited to:• Manage staff and the overall operations and activities of the FSS and Homeownership program.• Ensure services coordination (case management) responsibilities for all FSS participants.• Ensure compliance with FSS and Homeownership HUD requirements.• Prepare monthly FSS newsletters and assist with preparation of monthly HCV newsletters.• Identify candidates for HCV Homeownership.• Oversee and achieve the required minimum number of HCV Homeownership closings each year.• Conduct monthly monitoring of escrow accounts for all FSS program participants.• Ensure staff promotes the FSS program during voucher briefing sessions as needed.• Work with IT and Yardi to further ensure software for FSS program is operational.• Responsible in the development and implementation of workshops or other special meetings or events for FSS.• Promote and educate community partners on both the FSS and Homeownership programs through various meetings and events.• Ensure FSS operating procedures and policies are updated as needed to reflect changes in HUD regulations and standard operating procedures.• Implement strategies to expand enrollment in the FSS program.• Draft and/or edit articles and/or correspondence on behalf of CMHA if needed. • Provide Gold Standard communication to internal and external clients. • Develop and maintain good working relationships with other agencies. • Assist in providing training and guidance relevant to changes in HUD regulations that involve recertifications. • Interview and Hire FSS Staff as needed.• Responsible for maintaining and expanding the support services provided to FSS families either directly by Housing Choice Voucher or as a collaborative effort with other agencies.• Ensure quarterly file reviews are completed by supervisor.• Perform additional duties as assigned.RequirementsMINIMUM QUALIFICATIONS:• Bachelor's degree in an area such as public administration, community services, urban studies, business administration, etc.; or an equivalent combination of education and related working experience.• Five (5) years supervisory.• Demonstrated strong verbal and written skills.• Demonstrated experience dealing with a variety of special interests.• Demonstrated ability to organize and implement an action plan based on regulatory information.• Demonstrated history of successful interaction and involvement with community - based organizations, especially those involving persons of low income.• Complete FSS training within the first year of employment.• Complete HCV training within the first year of employment.OTHER: The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The incumbent may have no more than 6 accumulated points in 3 consecutive years.

Created: 2026-04-02