SUPERVISOR OF BUSINESS VENTURES

The shift for this position is 40 hours per week (Monday - Friday)The pay rate range for this position is $21.50 per hourQualifications: High School diploma or equivalent required; Bachelor's Degree in Human Services field preferredMinimum two years' experience in ID/DD or related human services backgroundExcellent verbal and written communication skillsValid Driver's License requiredExcellent computer skills requiredExperience in customer service and retail management preferredKey Responsibilities include but are not limited to:Oversee and supervise the day-to-day operations of THE STORE and LWCC programs.Provide oversight to Day Habilitation Support Staff and participants that are LW employees/volunteering/employed at The STORE and the LWCC. This includes consistent support, coaching and training, marketing strategies to attract new customers, reconciling cash, stocking, monitoring inventory.Conduct observations of staff and people supported, monthly or as needed, regarding customer service and satisfaction of customers.Manage customer service suggestions and complaintsManage inventory, including loss prevention through expired or damaged products.Ensure merchandise presentation, cleanliness, and health and safety are up to standards.Proactively build and maintain customer relationshipsDrive agency vehicles; demonstrate safe driving practices; participate in agency driver safety courseLift and carry general items (ie: program supplies etc.)Attend all required meetings and training courses on time and be prepared for full participation and reporting.Ensure incident reporting procedures as per regulations and agency policies are followed.Adhere to agency quality standards of operation.Maintain all required OPWDD and agency training certifications including Strategies for Crisis Intervention and Prevention (SCIP) and CPR, Defensive Driving DD and complete all Agency trainings as assigned.Become skilled with agency software (ie: Word, Outlook, etc.)Adhere to paperwork timeframe submissions weekly reconciliation, end-of-month paperwork and budget.Recruit, interview, hire, evaluate and train staff.Create employee schedules, assigning schedules and responsibilities to employees. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-04-02