Analyst, Product Planning

JOB SUMMARY: Serves as a business solution analyst responsible for analyzing the business needs of internal clients in various Universal Orlando Divisions/Departments and identifying optimal solutions for implementing new products, programs, and system functionality. A business analyst translates those solutions in each ticketing system, programs the system(s), validates functionality through end-to-end testing, and documents processes for various Universal Orlando Divisions/Departments. MAJOR RESPONSIBILITIES: * Assess business problems and requests, apply system functionality to obtain optimal solutions, and implement. Find efficiencies and improvements to business processes to drive value-added results. Work closely with key Division/Department users to understand business and system needs. * Understand the intricacies of multiple ticketing systems and set up products with the same functionality in all systems. Audit product set-up between systems and identify differences. * Conduct end-to-end testing of all new products, programs, and new system modules. Ensure data flows properly through various back of house systems (AS400 and Flash). Participate in system upgrade testing. * Analyze and map business and technical processes (current state/future state). Produce high quality documentation and business process models. Train key Division/Department users on new system functionality and product set-up. * Trace the requirements from the discovery cycle through the implementation to ensure that the timeline is managed. * Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. * Perform other duties as assigned. EDUCATION: * Bachelor's degree is required in Business or MIS or equivalent combination of education and experience. EXPERIENCE: * Experience with Galaxy, Horizon, or SAP commerce is highly desirable. * Advanced PC skills, including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL. * Experience with relational database and operating systems preferred. * Flexible and adaptable in regard to learning and understanding new technologies. * Strong written, oral, and interpersonal communication skills. * Ability to conduct research into software-related issues and products. * Highly self-motivated and directed. * Keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment. * Experience working both independently and in a team-oriented, collaborative environment. * Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results. * Capable of balancing competing priorities while working on a variety of activities that span across many different functions. ADDITIONAL INFORMATION: * Software knowledge: Galaxy * Microsoft Office * SQL Server * Structured Query Language * Systems Analysis * Programming * Client/Server Architecture * System Operation * Research * Business Analysis * Planning & Scheduling * Project Management * Organizational Skills * Analytical Thinking * Reasoning * Writing * Draw and Interpret Spreadsheet * Communicate Clearly with Team * Customer Service Orientation * Conduct Presentation * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Consistent attendance is a job requirement. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE

Created: 2026-04-02