Head of Engineering Operations

About Gap Inc. At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio-Old Navy, Gap, Banana Republic, and Athleta-each brings a distinct point of view to how we show up in the world and serve our customers. Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement. We're driven by a shared purpose: to bridge gaps-between people, perspectives, and possibilities-to create a better world. We're building a team that performs at a high level-people who think boldly, take ownership, and turn ideas into impact. If you're ready to learn fast and help shape what's next, you'll fit right in. About the Role As the Senior Director of Engineering Operations, you will serve as a key strategic advisor and operational leader to the Head of Engineering. This role is responsible for driving enterprise-wide engineering operational excellence across a diverse portfolio of initiatives-including platform modernization, compliance, infrastructure transformation, and agile delivery enablement. You will lead Engineering Technical Operations with a focus on system resilience, scalability, and continuous improvement, while shaping the operational strategy and governance frameworks that support long-term technology evolution. You will also be accountable for cross-functional alignment, executive-level decision support, and transformation leadership across Engineering, Product, Infosec, and Architecture. This role demands a high level of technical fluency, organizational influence, and leadership maturity to guide the engineering organization through transformation and growth. What You'll Do Enterprise Strategy & Portfolio Leadership * Define and drive the strategic roadmap for engineering operations in alignment with enterprise technology goals. * Oversee execution of high-impact programs across infrastructure, tooling, and compliance, ensuring delivery excellence and measurable outcomes. * Lead cross-functional governance forums to manage dependencies, risks, and escalations across Engineering, Product, Infosec, and Architecture. * Influence vendor strategy and external partnerships to support transformation and operational maturity. Engineering Operations & Technical Excellence * Provide executive oversight of Engineering Technical Operations, including systems architecture, infrastructure health, and service delivery. * Establish and evolve operational KPIs, SLAs, and continuous improvement frameworks across engineering teams. * Champion technical hygiene initiatives including tech debt reduction, PCI compliance, and vulnerability remediation. * Build and scale communities of practice for Scrum Masters and TPMs to elevate agile maturity and delivery velocity. Organizational Design & Talent Strategy * Partner with HR, Finance, and Engineering leadership on org design, workforce planning, and talent development. * Lead succession planning and strategic hiring across engineering operations as well as driving alignment on performance calibration principles across engineering in partnership with HR and leadership. * Foster a culture of accountability, innovation, and operational excellence. Executive Engagement & Decision Enablement * Prepare executive briefings, strategic recommendations, and board-level updates. * Drive alignment on resource allocation, budget planning, and investment prioritization. * Serve as a trusted advisor to senior leadership on operational risk, transformation readiness, and organizational health. Transformation & Change Leadership * Lead change management efforts for SDLC transformation, agile adoption, and tooling modernization. * Develop and execute communication strategies to drive stakeholder engagement and transparency. * Align engineering operations with enterprise transformation goals, ensuring seamless execution and adoption. Who You Are * 18+ years of experience in engineering operations, technology strategy, or enterprise program leadership. * Proven track record of leading large-scale operational transformations in complex, matrixed environments. * Deep technical fluency in infrastructure, security, compliance, and agile delivery. * Exceptional leadership presence with the ability to influence at all levels of the organization. * Strong analytical, strategic thinking, and communication skills. * Expertise in tools such as Jira, ServiceNow, Confluence, and enterprise portfolio management platforms. Benefits at Gap Inc. * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Created: 2026-04-02