Help Desk Technician

Location: St. Paul, MN (Hybrid)de maximis data management solutions, Inc. (ddms) is a growing, mission-driven, service-oriented technology and environmental data management company. Our teams support clients across environmental, remediation, energy, and geoscience sectors using cutting-edge tools in cloud engineering, automation, data infrastructure, and secure IT operations.We're looking for our next IT Help Desk Technician-a curious problem-solver who thrives on helping people, strengthening systems, and contributing to a modern, cloud-focused IT environment. If you're energized by delivering excellent user support, improving technical workflows, and growing your skills in AWS and security, this may be the perfect role for you.What You'll DoHelp Desk & Technical SupportServe as the first point of contact for all internal IT support needs.Review, triage, categorize, prioritize, and route support tickets to our third-party Tier I support provider.Coordinate between ddms teams and the Tier I provider to ensure timely, accurate resolutions.Track ticket progress through completion and provide clear, proactive updates.Escalate complex, high-impact, or recurring issues as needed.Troubleshoot and resolve issues related to: Windows and Mac endpointsUser software and applicationsIdentity and access managementCloud-based services and toolsCloud & Security SupportAssist with AWS operational responsibilities, including cloud access management, troubleshooting, and monitoring.Participate in cloud security initiatives based on your experience and business needs.Contribute to security incident response, vulnerability remediation, and tool support.Collaborate with ddms teams on continuous improvements to cloud and security configurations.Systems & AdministrationManage user provisioning, deprovisioning, access changes, and system configuration requests.Perform root-cause analysis for recurring issues and coordinate long-term remediation.Maintain and improve internal documentation, runbooks, and escalation procedures.Continuous ImprovementIdentify support trends and recommend process, documentation, or tool improvements.Demonstrate ownership of the help desk function through consistent, reliable, professional support.Opportunities for GrowthAt ddms, continual learning is core to our culture. Team members in this role will gain experience and training in:AWS certifications and cloud administrationSecurity frameworks (SOC 2, GDPR)Cloud security practices and toolsBroader IT operational and infrastructure functions in a growing technology environmentRequired QualificationsExperience providing IT support in a business environment.Strong troubleshooting skills across hardware, software, IAM, and cloud applications.Ability to manage competing priorities and follow tickets through resolution.Excellent communication, listening, and customer service skills.Ability to work independently, take initiative, and escalate appropriately.Preferred QualificationsCompTIA A+ or Security+AWS certifications (any level)Experience working in cloud environments (especially AWS)Familiarity with security concepts, vulnerability management, or compliance frameworksCore CompetenciesThis role requires strong alignment with ddms core competencies:EfficiencyHonesty & IntegrityOrganization & PlanningProactivityEnthusiasmListening SkillsCommunicationTeamworkCompensation & BenefitsCompensation:This is a full-time, non-exempt position with an hourly wage of $30-$38 per hour, commensurate with experience.Benefits:ddms offers a comprehensive benefits package including:Medical and dental insuranceShort-term and long-term disability coverageRobust retirement planGenerous PTO and paid Volunteer Time Off (VTO)Equal Opportunity Employerddms is an equal opportunity employer committed to building an inclusive workplace. We provide affirmative action in employment for qualified Individuals with a Disability and Protected Veterans, in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. We Make it EasyFounded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

Created: 2026-04-02