Instructional Designer

Job Title: Instructional Designer   About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.    Job Description   Description: Key Responsibilities Produce instructor guides and participant materials for new courses supporting call center agents and team leads. Develop clear, easy-to-understand user documentation for the Knowledge Base. Conduct interviews, observations, and process analysis to determine the most efficient methods for performing job functions. Document the use of systems, tools, and resources required for agents’ daily tasks. Improve agent performance by creating instructional solutions such as: Process documentation Work instructions Classroom training eLearning modules Job aids Knowledge articles Translate complex technical concepts into accessible text and visuals. Apply instructional design methodologies such as ADDIE, SAM, or similar approaches. Participate in calibrations, call listening, agent shadowing, and metric reviews to identify training needs and gaps. Lead training initiatives rooted in performance requirements and behavioral change strategies. Build and update documentation for the knowledge management system. Create evaluation strategies (3 levels) for all learning deliverables. Develop project plans with review checkpoints; collect feedback, facilitate pilot review sessions, and implement revisions. Environment: Supports 29 automotive call center lines of business across multiple call centers. Agents are monitored for call duration and other performance metrics. Must-Have Skills Articulate Storyline Rise 360 Strong written and verbal communication Ability to work independently with minimal supervision Performance Metrics & Success Criteria: NSAT (Customer Satisfaction) Customer service Key Performance indicators Call duration and agent efficiency metrics Workload & Focus: Approximately 90% of the role is developing training materials including but not limited to: eLearning courses, instructor-led courses, microlearnings, infographics, and job aids. Typically handles 1–3 deliverables at a time. Fast-paced environment. Interview Process: Interviews conducted via Microsoft Teams. Candidates must be able to provide work samples (non-negotiable for manager). Providing work samples before the interview is highly preferred but not required. Work Model: Role is most likely remote. Location: (Auburn Hills, MI)   Disclaimer:  Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, ag e, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.” It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665 Rewards: Medical, dental, vision 401k  Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client    SELECT AWARDS An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots  Crain’s Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan    

Created: 2026-04-02