Process Improvement Analyst

Class Summary Job Description The Process Improvement Analyst position is assigned to the Department of Planning & Development's Administration Division and will report to the Operational Development Manager. This position will be responsible for facilitating the department's process improvement projects across all divisions and maintaining the department's process documentation including process flowcharts, standard operating procedures, and training guides. Essential Duties * Leads the department's process analysis, mapping, and documentation initiatives. * Evaluates current process workflows to identify bottlenecks and inefficiencies and recommend solutions. * Recommends updates to applicable ordinances to streamline processes. * Plans and leads process improvement projects for the department using industry best practice methodologies such as Lean or Six Sigma. * Collaborates with cross-functional teams and other subject matter experts to gather requirements and develop practical, sustainable solutions. * Creates and enforces standards for the department's standard operating procedures, process documentation, and training materials. * Analyzes data and key performance indicators to identify trends, address service delivery issues, and monitor the ongoing effectiveness of implemented process changes. * Provides coaching and technical guidance to departmental staff on process improvement methodologies and the use of standardized documentation tools. * Facilitates a culture of continuous improvement and change management in the department by empowering team members. * Performs other duties as assigned by division leadership. Grade The grade for this position is 104. Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications * Bachelor's degree in business administration, public administration, or a related field; AND * Three years of related experience in Microsoft Visio or equivalent software for process mapping and analysis. * An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. Preferred Qualifications in addition to the above minimum qualifications * Process management certification such as Lean Six Sigma, Project Management Professional (PMP), or Certified Manager of Quality/Organizational Excellence (CMQ/OE). For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here. Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. For more information about this department, please click here. Additional Information About Gwinnett County Welcome to Gwinnett County Government Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more Careers with impact Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected. Exceptional benefits Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation. World-class community More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes. Gwinnett County is an award-winning employer! * Atlanta's Healthiest Employer by Atlanta Business Chronicle * Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission * Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more! Vision Gwinnett is the preferred community where everyone thrives! Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience. Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: * Hiring Process * FAQs Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Created: 2026-04-02