Collections Analyst I

Job Title: Collections Analyst I Location: Charlotte NC 28217 Duration: 6 Months Schedule: 8-5 pm ET Work Arrangement: Hybrid - Must be onsite Tuesday, Wednesday Job Description Requirements: Must have 1 year experience within the past three years using SAP and Get Paid. Top skills- B2B collections experience, good communication skills, good excel skills, multi- tasking (huge part of role). Core Responsibilities and Tasks Drive proactive improvements to Collections effectiveness Provide impactful proactive action plans via frequent monitoring of past due percentages Create and execute strategic action plans to enhance cash slow timeliness Ensure SLA's are met and partners with extended Shared services team to improve performance Challenges Status quo and actively participates in Continuous Process Improvement Projects and Kaizen Events Performing root cause analysis, drives process improvement to ensure further process efficiencies Drive process and ensure goals are met, by participating (and leading if necessary) governance calls Timely collections and resolution of past due accounts receivable for assigned customer accounts Develop and maintain positive and effective relationships with external accounts and internal stake holders Work closely with customers and cash applications department to resolve open credits and refunds Lead initiatives to improve DSO, involving various internal stake holder groups Education 4 year degree - Accounting/ Finance preferred Specialized skill training/ certification a plus.Knowledge & Experience 5+ years of B2B Collections work experience & sound knowledge of collections process Excellent written and verbal communication skills Must be proficient in Microsoft Excel, Word, and Outlook SAP and Get Paid experience Additional Dimensions Processing collections for Accounts and providing oversite to the third party team that is processing collections. Advising and supporting the third party firm on escalated issues Proactive and analytical role to look for process improvements Proactively lead efforts that lend to continuous improvement opportunities Identify and execute initiatives to improve DSO

Created: 2026-04-02