Service Project Manager (Audio-Visual, Malvern, PA)

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!OPPORTUNITY SUMMARYThe Service Project Manager (Audio-Visual) is a client facing role responsible for planning and executing project objectives specific to the deployment of Cenero's Audio-Visual support services. Plan, initiate, and manage technology projects. Lead and guide the work of internal and customer technical teams. Monitor progress to assure deadlines, standards, and cost targets are met.LOCATIONThis is a hybrid position based in our Malvern, PA headquarters. You must be able to commute to Malvern at least 3 days per week.ESSENTIAL DUTIES AND RESPONSIBILITIES Work within Cenero's project framework to coordinate all aspects of assigned project deliverables including:Develop project plan, schedule & milestonesVerify that scope and deliverables match stakeholder requirements and fit within business goalsManage and monitor all project activities according to planCoordinate and distribute project progress updates as required in planCoordinate and schedule all project resources, internal and externalManage and maintain project records, electronic files and database informationEnsure compliance with document management control processesMaintain and manage project financial plan and budget:Review, approve or escalate contract T&C's as required based on business goalsManage project financial milestonesManage labor expenses for internal resources and subcontractorsCoordinate all potential change ordersMonitor project activities for potential sales opportunitiesManage material deliveries, secure storage, and returnsWhen required, ensure that shipping, delivery and storage documentation is accurate and completeManage and monitor project risk with escalation as requiredEnsure compliance with time tracking and financial recordsManage acceptance testing, sign off and project close-outProvide project leadership :Assume ownership of project successAct in accordance with Cenero's core values and professionally manage stakeholder expectationsProvide positive and effective communications to all stakeholdersParticipate in project meetings and site work as required by project planEnsure that all project resources have complete and accurate information required to fulfill their project roleEnsure that all project deliverables meet or exceed quality standards and are documented within the project quality control processOccasional travel to client sites as neededOther duties as assigned.SKILLS Understanding of construction project management, project management theory, and common scheduling practicesTechnical understanding audiovisual systems design, configuration, and installationTechnical understanding of IT network infrastructure and securityAdept with audiovisual best practices for implementationProven ability to significantly contribute toward or lead operation initiativesStrong interpersonal and communication skills (written and oral), with the ability to work effectively with all levels of the organization, both internally and externallyProven problem-solving skills and creative thinking to ensure success of objectivesAbility to motivate and effectively collaborate with project team members comprised of technical and administrative personnelAbility to work and think independently and ensuring to meet deadlinesDemonstrated customer service focus and present professional, client-facing communication skillsSUPERVISORY RESPONSIBILITIESCoordinate required activities with internal, external resources. Manage subcontractors and field personnel through Cenero processes and Operations Management. Does not directly manage personnel.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE Bachelor's degree in an appropriate engineering field; or three-to-five years related experience and/or training; or equivalent combination. Experience working with clients, contractors and IT professionals. Experience deploying/integrating control systems and control system programming BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employmentThere is no 90-day waiting period for your benefits to startBenefits includes medical, dental, vision, and prescription coverageNumerous opportunities for professional growth, and career advancementSavings and 401K Investments with company matchHealth Savings Account (HSA)Flexible Spending Account (FSA)Dependent Care Spending Account (DCA)100% Company paid Life insurance100% Company paid Short-Term DisabilityOptional Long-Term DisabilityPaid Time Off awarded at hireOn-site gym, weight room, locker roomGiving ProgramsEmployee Tuition ReimbursementOpportunities to network and connectLucrative Employee Referral programDelicious Free coffeeWarm Philly soft pretzels every Wednesday in MalvernCOMPANY INFORMATIONCenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:Proactive Managed Services identify and solve issues before meetings even startUC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functionalReactive Managed Services provide immediate assistance for all tech issuesAn Analytics Dashboard provides detailed data for more informed business planningAV Staffing Services provide on-site support of complex AV technologyAt Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-04-02