Community Liaison

Alpine Care Home Health is dedicated to providing expert, compassionate care in the home setting. Our team of skilled clinicians help individuals remain safe and independent in their homes, with personalized care that respects the individuals' goals, values, and overall well-being. Our team brings deep expertise in physical therapy, occupational therapy, speech therapy, wound care, and complex care management, and more. We offer customized tools and hands-on support to improve mobility, accelerate recovery, and encourage lasting self-reliance. We take pride in offering personalized, evidence-based care. We work closely with primary care providers, families, and specialists to create care plans that are proactive, holistic, and aligned with each patient's priorities. Through access to a full range of physical and mental health services, we aim to support patient independence and long-term stability.We're building a purpose-driven team passionate about making a difference. If you're excited to shape the future of home-based care, here's what the role involves.Responsibilities:The Community Liaison, Home Health is responsible for inbound/outbound communication and business development across all eligible business units. The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Community Liaison, Home Health will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriads of services we bring to eligible patients in their respective market.Essential Duties and ResponsibilitiesMarket analysis, along with competitive landscape, in which to differentiate our services to external referral sourcesMeet and exceed agreed upon F2F and virtual meeting goals with key decision makersThoroughly understand eligibility and enrollment process of the Alpine Care suite of businesses in a given marketTrack performance in CRM demonstrating plan and adherence to budgeted targets for a given regionSchedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programsProvide direction on benefit enrollment program and processesObtain Voluntary Alignment Form from patients, POAs, or guardians at all timesAnswer inbound calls from patients, families, and facility staff members regarding various eligible programsPromptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate departmentOversee and document outreach calls conducted, and meetings scheduled with external sourcesEnsure scheduled meetings with patients and their caregivers are attended timelyAdhere to company policies and procedures related to patient outreach callsComplies with PHI and HIPPA guidelinesMaintains consistent communication with Director- Enterprise Sales, Practice Managers, Home Health Administrators, and local BU support staffPerforms other additional duties as assignedRequired Knowledge, Skills and ExperienceHigh school diploma or GED At least 1 year of experience in a clinical setting or outside salesMust maintain a valid driver's license and good driving recordExcellent written and verbal communication skillsAbility to work independently and complete multiple tasksStrong organizational skillsComputer skills including but not limited to Word, Excel, Outlook, reporting softwareDemonstrable success in quickly building telephonic relationships with eligible patientsPreferred Knowledge, Skills and ExperienceHospital experience strongly preferredSocial workers are encouraged to apply.Must be a natural networker, skilled at building relationshipsShould have or be able to develop a book of businessSelf-motivated and driven individual who thrives with minimal oversight after trainingPerks and Benefits (What we offer):Competitive salary and multiple health benefit optionsCareer growth and developmentMentorship and continued learning opportunitiesEngaging and mission driven workplace401(k) matchingMileage reimbursement (if eligible)Every person on our team helps shape the future of Alpine Care Home Health. If you're excited by meaningful work and shared impact, we'd love to hear from you.

Created: 2026-04-02