Accounts Receivable Representative

Job PurposeWork in the accounts receivable area of the accounting department with minimal supervision with an emphasis on resolving past due balances. Duties and responsibilitiesMaintain customer records including handling credit limits and A/R according to policy.Apply customer payments via credit cards, wires, ACHs, and checks.Research and resolve payment discrepancies.Process credit card payments and creditsReview open accounts for collection efforts and make decisions on pending orders, closing accounts, and recommendations for extending additional credit.Make outbound collection calls.Communicate with internal and external customers by telephone and by mail to investigate complaints, verify the accuracy of charges, or correct errors in accounts.Cross-train on billing tasksMatch invoices to receiving documents.Post invoices in the accounting systemSend customer statements.Other projects assigned as necessaryQualificationsHigh School Diploma or GED equivalent Preferred: Associate degree or 4 years of equivalent experienceKnowledge and experience of accounting/financial terms and proceduresStrong knowledge of PC and typing skillsStrong organizational and record-keeping skills. Be motivated, a self-starter, and a team player.Able to critically think and problem-solve.Professional with excellent interpersonal skills Able to plan, be organized, and prioritize daily activities.Supervisory ResponsibilitiesNo Supervisory ResponsibilitiesPhysical DemandsMust be able to sit/stand for 8 hoursThe ability to use arms/hands/fingers to feel and reachBe able to bend/stoop/kneel as neededMust be able to hear and talk to communicate with customersBe able to lift a minimum of 5 poundsAbility to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functionsSafety RequirementsAbility to wear required PPE if in any manufacturing area.DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at /en-us/.DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Created: 2026-04-02