Practice Manager

Job Type Full-timeDescriptionPain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.The Practice Manager must be well organized and excellent at communication. They will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.Detailed ResponsibilitiesSupervises staff and oversees daily office operationsEstablishes and maintains schedules, allocation of staff resources, and assures effective patient careTrains and rotates office staff through various office duties to ensure cross-coverage in all areasAssesses staff performance. Completes a 90-day review on all new hires and an annual review on established employeesConducts office staff meetings regularly.Monitors time clocks daily, limiting overtime and time-off requestsVerifies all timesheets with HR department by Friday end of day.Oversees daily deposits and till reconciliationOversees inventory and ordering of office suppliesEnsures all staff:Answer telephone in a timely and professional manner, preferably within three (3) ringsRoutinely demonstrate superior customer service skillsCommunicate with customers in a courteous, professional, cooperative and mature mannerRecognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situationsAccurately take messages and conveys information to recipientProtect patient confidentiality per policies and proceduresScans and enter information into Electronic Health Record accurately and timelyDemonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits.Performs Environment of Care functions:Oversees and maintains a safe environment for employees, patients and visitorsAssures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintainedCompletes work/repair orders in a timely mannerCoordinates and prepares office and staff for potential weather-related disastersCommunicates with corporate office for current updates and maintains an open line of communication with staffOversees schedule and coordinates appointment cancellations as needed.Management of Medical Records Requests:Follows company protocol for release of medical recordsWorks with Administrator to develop, implement, and monitor effective programsAssures staff meets deadlines on projects assigned (i.e., annual training, health requirements).Attends Manager meetingsPerforms other duties as needed or assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits:Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)10 Paid Holidays for the Year 2025Employee Assistance ProgramsRequirementsEducation and Experience/Technical SkillsBachelor's degree in Healthcare Administration, Public Health, Business, or similar is preferredPrior experience in healthcare is desiredPrior experience in a manager role in healthcare is desiredEffective problem-solving skills and a desire to address little problems before they become big problems. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.Other Position RequirementsExcellent organizational and interpersonal communication skillsDemonstrated ability to manage multiple prioritiesAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence and procedure manualsAbility to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physiciansHearing: Adequate to perform job duties in person and over the telephoneSpeaking: Must be able to communicate clearly in person and over the telephoneVision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screensOther: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shiftPossible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environment

Created: 2026-04-02